What are the responsibilities and job description for the To Go Pro position at TGI Fridays?
Base Wage Minimum California State: $15.50
Base Wage Minimum Los Angeles County: $15.96
Base Wage Minimum Los Angeles City: $16.04
Base Wage Maximum: $20.00
Once eligible, this position includes the following Benefits:
- Competitive wages
- DailyPay Option
- Paid Vacation
- Medical, dental, and vision plans
- Flexible Savings Account
- Short-term disability
- Life, AD&D, and accident insurance
- Legal Solution Plan
- Employee assistance program
- Opportunity for advancement
- Paid Sick Leave
- Retirement Plans
Effectively supervises and manages all off premise operations to give the Friday’s experience no matter where our guests are enjoying their Friday’s order. Develops a team that always ensures food quality, speed of service, and order accuracy.
Key Responsibilities:
- Promptly answering incoming calls to the restaurant. No one likes a ringing phone!
- Managing the flow of guests and letting your leadership shine when communicating with hosts, expeditor, managers, well, basically everyone.
- Ensuring all orders are quickly transferred to curbside guests and our 3rd party delivery partners with 100% accuracy.
- Able to be enthusiastic when taking orders, keeping up the high standards, and generally creating a lot of happy guests.
- Understand the importance of accuracy, safety, and truly making the guest feel satisfied.
- Accurately ring in all orders into the POS system.
- Ensure all carry out orders are packaged perfectly, special instructions verified following Company Brand Standards.
- ID all guests ordering alcoholic beverages who appear to be 40 years old or younger (where allowed).
- Follow all relevant brand standards to deliver the Fridays Experience.
- Able to carry a natural conversation with Guests without sounding scripted or intrusive.
- Able to articulate clear order taking, as well as being able to understand guest’s request to modify food items.
- Able to clearly communicate guest’s needs to the entire team. The host, expeditor, 3rd party partners, and managers.
- Operate POS system, make change correctly and make credit card transactions accurately.
- Ability to stay calm when responding to dissatisfied guests and notify a manager when you need backup.
- Able to articulate clear greetings and farewells to guests. Simple, but very important to making guests feel welcome.
- Responsible for ensuring all carry out orders are 100% accurate
MEASURES OF SUCCESS
- Assists in meeting/exceeding Company Standard Guest Satisfaction Scores
- Assists in maintaining Company Standard Off Premise Defects
- Assists in maintaining Company Standard Promise Times
QUALIFICATION REQUIREMENTS
- College degree preferred
- Minimum of 6 months experience working in a full-service restaurant
- Must be capable of performing all functions and meeting qualification standards for all hourly positions
- Must be able to walk and stand during entire shift
- Frequent bending and stooping required
- Must be able to lift up to 30 lbs.
- Must be able to read and write English
- Must be able to hear well amongst loud background noise
DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.
Salary : $16
