Houseman

SUMMARY

Cleans rooms and public areas in hotel, stock housekeeper carts with supplies and fulfill guest requests

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Clean common areas including lobby, breakfast area, public restrooms, hallways and any other spaces, as assigned
• Stock housekeeping carts with supplies and clean linen, while removing soiled linen
• Perform carpet cleaning in guest rooms & public areas, as needed and according to preventative maintenance schedule
• Perform property walks and identify areas that need attention
• Identify and address minor maintenance issues throughout hotel, notifying Chief Engineer when appropriate
• Fulfill guest requests made to front desk staff, including but not limited to toiletries, linens,
• Fill in for housekeeping shifts, as needed and cleans rooms in accordance to specific brand and company minutes per room standard
• All other duties as assigned

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service – Responds promptly to customer need; responds to requests for service and assistance
• Team Work – Contributes to building a positive team spirit
• Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment free environment
• Organizational Support – Follows policies and procedures including but not limited to, dress code policies
• Adaptability – Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time
• Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan
• Initiative – Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality
• Quantity – Meets productivity standards; completes work in timely manner
• Safety & Security – Observes safety and security procedure; reports potentially unsafe conditions; uses equipment and materials properly

EDUCATION/EXPERIENCE

Less than a high school diploma; or up to one month related experience or training; or equivalent combination of education and experience

LANGUAGE ABILITY

• Ability to read and comprehend simple instructions, short correspondence/memos; ability to write simple correspondence.
• Ability to understand simple guest requests and general conversation.

MATH ABILITY

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s

REASONING ABILITY

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS

None

CERTIFICATES AND LICENSES

None

SUPERVISORY RESPONSIBILITIES

None

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing duties of this job, the employee has minimal exposure to excessive noise or adverse environmental issues; lighting and temperature are adequate. Work involves exposure to dust, airborne particles, cleaning chemicals, and outside weather conditions. Employee may be exposed to wet and/or humid conditions, vibration and moving mechanical parts.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, talk or hear.
• Work may sometimes be in confined spaces. The employee is frequently required to reach with hands and arms, climb or balance; stoop, kneel, or crouch; push and pull. The employee may occasionally be required to smell. The employee regularly needs to push, pull, carry or move up to 10 pounds; frequently lift move, and/or carry up to 25 pounds; occasionally lift and/or move up to 50 pounds.