Membership Assistant

Membership Assistant

The Adrienne Arsht Center for the Performing Arts of Miami-Dade County is seeking an experienced, skilled, and highly motivated Membership Assistant to support the Director, Arsht Center Fund and Development Operations.

FLSA Status: Full Time, Non- Exempt

About the Adrienne Arsht Center for the Performing Arts of Miami-Dade County

Set in the heart of downtown Miami, the Adrienne Arsht Center for the Performing Arts of Miami-Dade County is committed to welcoming and connecting ALL people to the arts, to the Arsht Center, and to each other. Since opening in 2006, the Arsht Center, a 501C3 non-profit organization, has been a catalyst for billions of dollars in new development in the downtown area, a leader in programming that mirrors South Florida’s diversity, a host venue for historic events and Miami’s hub for arts education.

Each year, we serve more than 50,000 young learners and offer more than 100 culturally diverse and inclusive education programs. Our 300 annual events include our Knight Masterworks Classical Music series featuring magnificent orchestras and soloists from around the world; the very best musicals direct from New York for Broadway in Miami; Jazz Roots, the largest jazz series in South Florida; our award-winning, Miami-made Theater Up Close program; Flamenco Festival Miami; brilliant work from our many Arts Partners and local artists, and much more.

The Arsht Center is a home stage for three resident companies - Florida Grand Opera, Miami City Ballet, and New World Symphony - and a launchpad for local artists to make their mark on the international stage. In addition, our Family Fest, Free Gospel Sundays, Communi-Tea LGBTQ celebration, and Heritage Fest are among dozens of free activities that bring together people from all corners of our community.

For more information, visit arshtcenter.org.

Position Description

This position is responsible for providing administrative support for the membership component of Development. This position must grasp the “big picture” while providing attention to detail. This position reports to the Director, Arsht Center and Development Operations and has contact with members.

Responsibilities:

• Works to facilitate prompt fulfillment of new membership commitments;
• Responds to telephone and email inquiries from members;
• Fulfills member benefits to include ticket, event or other Center service requests and coordinates all aspects of member activity;
• Maintains and updates member records in Tessitura database, including gift entry;
• Prepares, prints, collates and mails acknowledgement letters and tax receipts for members;
• Maintains membership reports;
• Maintains inventories of all membership recruitment and fulfillment materials;
• Assists in the coordination and arrangement of meetings, Membership tours and the calendar for membership department;
• Coordinates onsite membership marketing at various community events, and attends when necessary;
• Maintains accurate and updated member files (database, electronic and paper), in a timely manner and according to established protocols;
• Coordinates mailings and e-mail blasts;
• Prepares spreadsheets, PowerPoint presentations, etc. related to the Membership activities;
• Drafts and prepares letters, proposals, fact sheets, presentations and additional materials as needed;
• Provides administrative support through the cultivation and solicitation process;
• Primary point of contact for member benefit fulfillment;
• Assists in the execution of the departmental membership plan to ensure fundraising goals are met;
• Departmental liaison with Box Office for fulfillment of member benefits;
• Performs related and other duties as assigned by the Director, Arsht Center Fund and Development Operations

Note: This position requires flexibility in scheduling the workday, as this position requires irregular hours.

Ideal Experience

• A Bachelor’s degree from an accredited college/university or equivalent in work experience preferably in business, accounting or related field.
• Two years of experience with organization, coordination and performance of duties at a responsible level.
• Ability to manage multiple projects under strict deadlines.
• Good writing and editing skills.
• Intermediate knowledge of Microsoft Outlook and Microsoft Office (Word, Excel and PowerPoint), Tessitura and Artifax.
• Experience at a performing arts organization, museum, university, or other cultural organization.
• Familiarity with the South Florida arts community.
• Experience working in a large, complex organization and general venue operations knowledge.
• Understanding of how to function effectively in a multi-ethnic work environment and community.
• Thrives in a collaborative, team-oriented work environment.
• Bi-Lingual.

Personal Characteristics

The Membership Assistant should be:

• Action-oriented; a doer
• Affable, easy to get to know
• Determined and persistent
• Highly energetic
• Dedicated to accomplishing the organization’s goals

Physical Demands and Work Environment

• While performing the duties of this position, the employee is frequently required to stop, reach, stand, walk, lift, pull, push, grasp, communicate, and use repetitive motions.
• While performing the duties of this position, the employee may frequently lift and or move 20 pounds of materials.
• The position requires the individual to meet multiple demands from multiple people and interact with the public and other staff.

Note: The above job description is intended to describe the general nature and level of work being performed by staff assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of staff in this position. Duties, responsibilities, and skills are also subject to change based on the changing needs of the job, department, or organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the Adrienne Arsht Center as the requirements of the job change.

The Adrienne Arsht Center is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Education:

• Bachelor's (Preferred)

Work Location: One location