Customer Service Rep

The CSR position is responsible for handling a wide variety of customer requests while balancing multiple tasks and other assigned duties. A CSR will employ a detailed level of knowledge regarding bank products and services, bank policies and procedures and present it in a professional, friendly manner.

Requirements/Skills:

• High School Diploma or GED
• At least 1-year of banking experience (preferred)
• Excellent communication skills to ensure the customer's needs are met
• Friendly demeanor with positive attitude and clean, neat appearance
• An intermediate understanding and skill level of computer operations such as Word & Excel
• The ability to communicate with customers both in a verbal and written format and to be able to present it in a friendly, clear and concise manner
• Good organizational skills and flexibility in changing schedules and handling customer traffic
• Willingness to participate as a team player and contribute to the greater good of the organization

Essential Job Functions:

• Assist customers with deposit related issues including but not limited to; opening all types of deposit accounts, handling debit cards and online banking needs
• Assist customers with account reconcilement issues such as balancing, overdrafts, debit card fraud and other unauthorized transactions.
• Process all I.R.A. matters such as transfers, contributions, distributions and beneficiary options.
• Other duties as assigned

Branch Hours:

• Monday-Saturday - 8:00 a.m. to 8:00 p.m.
• Sunday - 1:00 p.m. to 5:00 p.m.

Work Hours:

• Weekly work schedule consists of four (10-hour) shifts with a rotating schedule (except Sunday-half day)
• 40 hours a week.
• (Hours subject to vary)

Salary: Commensurate with experience

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit, talk, hear, and verbally communicate to co-workers and customers in person or over the phone. Employee must be able to listen to employee/customer and respond to their needs. The employee is frequently required to use hands to finger dexterity for computer input to feel objects or controls, kneel and crouch while filing and reach with hands and arms.

The employee must occasionally lift and/or move up to 30 pounds.

Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Minorities/Female/Veteran/Disability

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• Rotating shift

Weekly day range:

• Rotating weekends

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Banking: 1 year (Preferred)

Work Location: One location

Salary : $25,800 - $32,700