Benefits and Leave of Absence Coordinator

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

The Benefits and Leave of Absence Coordinator performs general administrative duties under the direction of the Sr. Benefits Specialist. This position is also responsible for assisting with the day-to-day administration of the Company’s benefits/insurance plans and leave of absences as well as assisting in payroll processing. The Coordinator will act as the first point of contact for benefit inquiries, be a designated ambassador for wellbeing and will liaise as needed with other team members.

More about the role

• Responsible for the day-to-day administration of all group health and welfare plans including medical, dental, short-term disability, long-term disability, life insurance, workers compensation, flexible spending accounts, qualified commuter benefit, and retirement plans
• Work closely with carriers, administrators, vendors and accounting team to ensure invoices are reconciled and processed in a timely manner
• Coordinates benefits contributions with payroll
• Leave of Absence intake and coordination with carriers to ensure timely processing of claims; Responsible for tracking time off due to all Leave of Absence including but not limited to: Personal leave, Workers Compensation, FMLA, Parental Leave, and Disability; Maintenance of related files and documents
• Conducts benefits orientations as needed and explain benefits self-enrollment system
• Act as first point of contact for benefits-related employee inquiries and escalate to Sr. Benefits Specialist as necessary.
• Verify the calculation of the monthly premium statements for all group insurance policies and maintain statistical data relative to premiums, claims and costs. Resolve administrative problems with the carrier representatives
• Coordinate workers' compensation claims with third-party administrator. Follow up on claims.
• Prepare and maintain biweekly employee reports, new-hire and absentee reports.
• Partner with Benefits team to assist with Open Enrollment period including but not limited to working with broker/consultant on carrier renewals, updating forms, booklets and partnering with the Sr. Benefits Specialist to create collateral for employee education and engagement
• Provide support with compliance deadlines and year-end deadlines including annual filings and notification requirements such as Form 5500, Discrimination Testing, EEO-1 Report, and Medicare Part D Notification

Other Responsibilities

• Organize and maintain benefits files; assist with employee events and monthly benefits newsletter; create and run ad-hoc reports.
• Assist with preparing reports for processing payroll for the employees using ADP Workforce Now
• Tracking employee benefits eligibility, time/attendance, vacation time and sick/personal time
• Running monthly benefits enrollments for group insurance plans
• Maintaining employee personnel and medical folders
• Overseeing the disability, workers comp, FMLA and request for leave paperwork
• Ensure all benefits related invoices and carrier billing are handled in a timely manner
• Assist the Sr. Benefits Specialist with other administrative and clerical tasks as needed
• Check and respond to message in the Benefits email box

What we look for

• Solid experience in an administrative role, within HR preferred
• 2-3 years of HR, Benefits and/or Leave of Absence programs is preferred
• Experience with Workday or other HRIS database regarding report writing and familiarity with ADP or ADP Workforce Now desirable
• Proficiency in Microsoft Office Suite including strong Word and Excel skills
• Highly organized with ability to prioritize multiple tasks with keen sense of urgency and strong attention to detail and accuracy
• Experience working with Canadian or international employees a plus
• Strong organizational, multi-tasking and communications skills, both oral and written
• Must have the ability to be confidential with employee and business information
• Customer service orientation
• Problem-solving and solutions-oriented mindset.
• Adaptability combined with a positive attitude; Acts and leads with human sensitivity

Talent Drivers