What are the responsibilities and job description for the Insurance Account Manager position at The Brouwers Agency LLC?
Job Description
If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our Grand Rapids insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At The Brouwers Agency LLC we pride ourselves on our outstanding insurance products and customer service.
This position is full time in our SE Grand Rapids office with the option to work from home on two pre assigned days per week after training.
Benefits
Option to work from home two days per week after training
Health Insurance
Paid Holidays
Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Weekends Off
Holidays Off
Retirement Benefits
Office Snacks & Coffee
Disability Insurance
Telecommuting
Responsibilities
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Handle all incoming claim calls from customers.
- Complete Evidence of Insurance requests.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Provide exceptional customer service.
- Maintain client relationships with follow up phone calls.
- Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
- Uphold the wants and needs of your customers
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Excellent Communication/interpersonal skills.
- Must have ability to multi-task.
- A Property & Casualty license is preferred but will train good individual.
- Professional phone etiquette.
- Excellent Spelling and Grammar skills.
- Great Customer Service Skills.
- Works well with other employees and is a team player with a positive attitude.
- Ability to tactfully handle stressful and difficult situations.
Salary : $45,000 - $57,000