What are the responsibilities and job description for the Route Operations Manager position at The Budd Group?
Take the first step toward a better future.
We are dirt under our nails leaders, visionaries in facilities services implementing cutting-edge technology focused on keeping our employees safe & happy, and continually surpassing our customers' expectations with the proactive thinking of our diverse teams. We are great people delivering great experiences to customers and each other. Should you be in the Budd work family?
The Operations Manager leads a team of specialty technicians. This manager is empowered to achieve sales goals and drive overall customer satisfaction. The Budd Group is looking for a highly motivated and entrepreneurial-minded individual to lead a team to success on a daily basis. The ideal candidate possesses a background in facility services or a similar industry. Have what it takes? Apply today!
Location: Winston-Salem, NC (50% daily and local travel)
Hours: First Shift (Must be willing to work outside of normal working hours as needed)
Key Objectives:
We are dirt under our nails leaders, visionaries in facilities services implementing cutting-edge technology focused on keeping our employees safe & happy, and continually surpassing our customers' expectations with the proactive thinking of our diverse teams. We are great people delivering great experiences to customers and each other. Should you be in the Budd work family?
The Operations Manager leads a team of specialty technicians. This manager is empowered to achieve sales goals and drive overall customer satisfaction. The Budd Group is looking for a highly motivated and entrepreneurial-minded individual to lead a team to success on a daily basis. The ideal candidate possesses a background in facility services or a similar industry. Have what it takes? Apply today!
Location: Winston-Salem, NC (50% daily and local travel)
Hours: First Shift (Must be willing to work outside of normal working hours as needed)
Key Objectives:
- Be accountable for project management from start to finish.
- Accountable to drive sales and revenue for Winston Salem Branch in order to achieve budget goals.
- Manage labor and supply needs as required.
- Establish a culture of safety.
- Audit work for compliance and customer satisfaction.
- Manage, direct, and develop all quality initiatives and aspects related to customer relations and service management.
- Hire, train, and continuously develop technicians to comply with company standards.
- Manage and Execute daily operations of service routes and other customer needs
- Control daily inventory of all supplies, chemicals, PPE, vehicles, etc.
- Manage daily account functions
- Manage all daily productivity and performance expectations.
- Support route, sales, and administrative personnel.
- Manage and maintain recurring revenue and invoices.
- Execute a business plan for renewing, expanding, and developing business.
- Ensure 100% completion of quarterly customer contacts and audits.
- Manage and schedule all routine maintenance on company trucks and equipment.
- Adhere to all policies, guidelines, and outside agency compliance.
- Professionally respect and embrace our company’s Goals and Values.
- Bachelor’s Degree or equivalent managerial experience.
- Relevant industry experience
- Must possess a clean driving record.
- Excellent leadership, interpersonal, and customer service skills.
- Effective written, verbal, and presentation skills.
- Sales experience required.
- Ability to analyze construction blueprints/specs (strongly preferred).
- Must be detail-oriented with excellent follow-up, creativity, problem-solving, and conflict management.
- Must have high energy with the ability to multitask.
- Competitive Pay
- Pay on Demand Cash Back rewards program.
- PTO Vacation, Sick Time, 9 Major Holidays, 2 floating Holidays, and 1 Volunteer day.
- Medical, Dental, and Vision Benefits.
- Life, Accident, and Disability Insurance.
- HSA and FSA programs.
- 401(k) We Match.
- Career Advancement.
- Free Online Classes for professional and personal development are available to ALL employees.
- Free Mental Health and Financial Assistance Programs.
- Classes to learn English or Spanish.
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