Information Technology Consultant

Position Summary

The Information Technology Consultant (ITC) contributes to the Information Technology Division (ITD) programs and projects, interacts on a daily basis with ITD service units, and works with SDSU faculty, staff, students, and administrators as required. A primary responsibility of this position is to provide dedicated support, training, and services at ITD help desks—both physically and virtually—for an array of campus standard technologies/tools.

The ITC provides management and maintenance services for desktop computing systems and help desk support for campus productivity systems and software applications (e.g. SDSUid, Duo, Google Workspace, Microsoft O365, Zoom, etc.).  In addition, the ITC provides support services to other campus departments, including technical contacts and administrators. The ITC also provides consultation and assistance to ITD colleagues in developing appropriate strategies and techniques for providing end-user support.

Part of the ITC’s responsibility is to provide desktop and help desk support to SDSU’s University Police Department (UPD), and in order to support UPD, a Department of Justice (DOJ)/Federal Bureau of Investigation (FBI) background check is required.

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

IT User Services (ITUS), a department under Service and Support, is responsible for the operation and technical support of enterprise applications including Google Workspace, Microsoft 365,  SDSUid, ServiceNow, Zoom, software licensing\distribution, application support\development, SSO azure application integrations, electronic document signing, and wireless troubleshooting. Computer support for general assignment classrooms and other clients of ITD are also provided by ITUS.

For more information regarding IT User Services, click here.

Education and Experience

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Key Qualifications

• Three years of related professional IT experience
• 1 Year Experience as ServiceNow Administrator
• ServiceNow Certification(s)
• ITIL Version 4 Certified
• Work experience in knowledge base management, creation and maintenance.
• Work experience in provision and coordination of user training and experience.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $5,167 per month. 

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $4,678 - $11,547 per month. 

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on November 14, 2023. To receive full consideration, apply by November 13, 2023. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at tjaress@sdsu.edu.