What are the responsibilities and job description for the Telephone Operator position at The Cardiovascular Care Group?
Background:
Established in 1963, The Cardiovascular Care Group provides complete care for patients with vascular disease. With New Jersey offices in Essex, Passaic, Union, Morris, Monmouth, and Mercer counties, the Group is able to deliver care in both office-based and hospital settings. The Vein Institute provides comprehensive care to patients with venous disease.
Job Summary:
The Telephone Operator answers incoming calls, schedule appointments and perform a variety of administrative tasks. The ideal candidate should have excellent oral and written communication skills and be able to organize their work. This position is based in the Springfield, NJ office.
Responsibilities will include:
- Answer telephone and process phone calls
- Provide basic and accurate information via phone/email
- Warm transfer callers to appropriate party; take and relay messages as needed
- Make patient appointments; input information to EMR and outlook calendar
- Perform other clerical duties such as filing, photocopying, transcribing and faxing
- Executing administrative tasks as necessary in support of all group initiatives, including but not limited to operations, marketing and finance departments
- Create, update and manage database files pertaining to patient and referring physician contact information
- Data reporting and analysis
- Content development and proofreading
- Media research and list development
- Company research and list development
- Ad hoc projects as needed
Skills and Experience
- Minimum three years of experience as telephone operator/appointment scheduler, preferably in a medical office
- Excellent interpersonal and phone etiquette communication skills; fluency in Spanish a plus
- Basic medical knowledge; vascular knowledge a plus
- Strong customer service skills
- Ability to perform efficiently in a fast paced environment
- Excellent attention to detail
Education:
- High School Diploma or equivalent
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