What are the responsibilities and job description for the Inside Sales Representative position at THE CARLSTAR GROUP LLC?
Job Details
Description
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The Company |
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Company |
The Carlstar Group |
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Revenues |
~$800 million |
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Profitability |
Highly Profitable; Strong Cash Generation; >2.2X EBITDA since 2018 |
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Employees |
3,400 |
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Year Founded |
1917 |
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Company Location |
Franklin, TN |
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Website |
https://www.carlstargroup.com/ |
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Company Overview With approximately $800 million in revenue, The Carlstar Group, LLC (“Carlstar” or the “Company”) is a leading producer of specialty tires, wheels, and assemblies for diverse end markets including: lawn & garden, construction, power sports (primarily all-terrain vehicle tires), trailers, and agriculture. Carlstar (and its predecessor) have been in the engineered rubber products business for over 100 years and sells its products under many of the most recognized brand names in their respective market segments including Carlisle, ITP, and Cragar, among others. In addition, the Company has one of the broadest distribution channels and the largest installed bases within its served North American markets. The Company is a strategic supplier to leading OEMs such as John Deere, Polaris, Husqvarna, Stanley Black & Decker, and BRP, and is sole sourced on a number of their leading platforms. Approximately 59% of Carlstar’s revenue is derived from higher margin aftermarket sales, leveraging the Company’s large installed base of OEM products. Carlstar has approximately 3,400 employees and operates four manufacturing facilities in both North America and China and twelve distribution centers. Carlstar is engaged in serving lower volume, higher mix business where the Company must economically manage thousands of SKUs with low individual order quantities through a complex distribution network in a marketplace that highly values timely and accurate order fulfillment. Through the implementation of efficient operational (enhanced SIOP, lean manufacturing, inventory planning, optimization of the distribution network, redesign and value engineering of compounds and products, improved process control, activity based costing, etc.) and intelligent commercial (dynamic pricing and material margin management, new product development, refined channel management, new account conquests, etc.) strategies, the company is targeting improving performance to over 12% EBITDA margins on substantially higher revenue over time. The company is on a very strong performance trajectory today. To learn more about The Carlstar Group, please visit the company’s web site: https://www.carlstargroup.com/.
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The Position |
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Position Title |
Inside Sales Representative |
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Location |
Franklin, TN |
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Reports to |
Director, Customer Experience |
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Position Summary Working within the Customer Experience organization and reporting to the Director, Customer Experience, the Inside Sales Representative will have responsibility providing assistance, support, insight and solutions to customers’ inquiries, concerns and issues. The role will act as a liason between the company and its customers fostering a positive customer experience.
The successful candidate will also be responsible for managing and growing a portfolio of existing customers, with a focus on niche and opportunity accounts. They are responsible for developing and maintaining relationships with clients, identifying new business opportunities, buying patterns and trends. They will work closely with the sales team to identify new business opportunities, and develop strategies to increase sales and revenue. |
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The Person |
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Pivotal Experience & Expertise |
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Leadership Capabilities & Culture Fit |
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Qualifications
Required Education and Experience:
- High School diploma, required. Bachelor's Degree, preferred
- Minimum three years’ experience in an industrial customer service environment
- Knowledge of ERP systems (JD Edwards Enterprise 1) with understanding how to check stock, determine order status, check pricing, and other functions as needed
- Understanding of CRM (Salesforce) and ability to enter and retrieve information from system
- Ability to use filters and understand filters in a database to extract data for reporting to customers and internal (Prism)
- Basic reading, writing, and arithmetic skills required.
- Skilled in Microsoft office products (Outlook, Word, Excel, PowerPoint)
- Strong interpersonal and communication skills
- Knowledge of advertising and sales promotion techniques
- Ability to work in a matrix organization where you would be working with several teams or team leaders within the organization in order to complete work and work projects.
- Ability to travel no more than 10%
- Ability to work in an environment with limited supervision in a remote site (position can work from home)
- Ability to use a computer, phone, and sit at a desk with repetitive motions with the occasional lifting and movement of items weighing up to 50lbs
Personal Trait Profile:
- Provide clear and concise oral and written communication to all team members within the company.
- Critical thinking will be needed to identify and determine/communicate obstacles which need resolving both inside and outside of organization.
- Organize and prioritize work.
- Desire and ability to learn and apply new concepts and techniques.
- Manage multiple projects simultaneously.
- An ability to work independently and autonomously
- Collaborate with different teams and team members on projects.
