Intensive Case Manager

JOB DESCRIPTION

Case Manager - PC ICM

FLSA Status: Non-Exempt
Reports to: Associate Director of Resettlement
Supervises: None
Travel: Local as needed
Department: Resettlement
EEO Job Category: Administrative

Essential Duties and Responsibilities:

Maintain regular communication with clients to provide the core contractual services of the Program: receive and welcome clients, complete initial housing and personal safety orientation immediately upon arrival, and provide referrals and follow up to local providers for health care, education, employment services, public assistance, social services, etc. Also arrange appointments and transportation when necessary.

Ensure that all forms, reports, and procedures are completed as required.

Client case management for refugees over the 90 day R&P period.

Qualifications:

1. Bachelor degree in human services, education, health, or related field, or equivalent combination of an Associate degree and work experience

2. Experience working with diverse populations in a multicultural environment

3. Excellent customer services and communications skills

4. Ability to operate a computer and work with emails, word processing, and spreadsheets

5. Strong analytical and problem solving skills

6. Excellent time management and organizational skills

7. Applicants must have native-level proficiency in any of the following languages: Kinyarwanda, Kiswahili (Swahili), French, Somali, Maay Maay, Kisgua, Lingala, Dioula or Kirundi.

8. Ability to work with a team

Additional Employment Expectations:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This document does not create an employment contract, implied or otherwise.

The Center employees must support its mission to promote the well-being of culturally diverse individuals and families within our community by welcoming our new neighbors, refugees and immigrants and by providing individual and community-centered activities designed to create opportunity and facilitate understanding.

The Center is an Equal Opportunity Employer. No person shall be discriminated against because of race, gender, color, creed, national origin, ancestry, age, sex, religion, handicap, sexual orientation, genetic information, marital or veteran status, or any other protected class or status recognized by federal, state or local law.

All employment decisions will be based on Equal Employment Opportunity laws.

Job Type: Full-time

Pay: $34,000.00 - $40,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Ability to Relocate:

• Utica, NY 13501: Relocate before starting work (Required)

Work Location: In person

Salary : $34,000 - $40,000