Overnight Front Desk Concierge

Position Summary:

The Concierge is the initial contact and first impression people have of The Chamberlin. The Concierge is responsible for building trust and customer loyalty with all guests, residents and staff. The concierge will also perform clerical duties while assisting management and the Sales & Marketing department.

Essential Duties and Responsibilities:

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

· Greets potential residents, visitors, family members, residents and guests, and all others entering the community.

· Manages the external and internal calls, taking and communicating messages.

· Assists in the Sales & Marketing efforts as directed by Sales & Marketing Director.

· Assists the Business Office Director and Executive Director, as needed.

· Assists residents with scheduling personal transportation services in conjunction with Director of Creative Programming.

· Submits work order requests to Director of Plant Operations on behalf of residents.

· Assists Activities department with making reservations for residents for various community events. Acts as back-up for Sales & Marketing inquiry calls.

· Monitors emergency response system and fire alarm panel during daytime hours.

· Supports and participates in Masterpiece Living® (i.e. assists with feedback groups, assists in new initiatives, encourages residents and acts as their “cheerleader”).

· Dependable and able to meet schedule requirements (attendance and punctuality).

· Other duties as assigned by the Supervisor.

Supervisory Responsibilities:

None.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• High school diploma or general education degree (GED) preferred and;
• One to three years related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

• Language Ability:
• Possess written and verbal skills for effective communication, as well as proven customer service skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Mathematical Skills:
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Cognitive Demands:
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Demonstrate good organizational and time management skills and follow through skills.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills:
• Ability to use Microsoft Office Suite, including Outlook, Word and Excel.
• Ability to use the Internet and learn additional applications.
• Competencies:

o Must demonstrate an interest in working with a senior population.

o Demonstrates good judgement, problem solving and decision making skills

o Interacts with guests, residents and staff in a courteous and friendly manner.

• Responds promptly to resident and staff needs.

o Supports organization's goals and values.

o Balances team and individual responsibilities.

Environmental Adaptability:

• Works primarily indoors in a climate controlled setting.
• Possible exposure to unpleasant odors.
• Possible exposure to chemicals as identified in the MSDS Manual.

Physical Requirements:

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the team member is regularly required to use hands to finger, handle, or feel and talk or hear. The team member is frequently required to sit and reach with hands and arms. The team member is occasionally required to stand or walk. The team member must regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and depth perception.

Job Type: Part-time

Pay: $13.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location

Salary : $13 - $0