Medical Scheduler

• Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedures;
• Maintain up-to-date knowledge of John H. Stroger Hospital of Cook County policies and procedures as they apply;
• Provide knowledgeable responses to telephone inquiries in a courteous and professional manner;
• Maintain a current understanding of the processing procedures to respond to numerous patient inquiries;
• Respond to telephone inquiries within the set departmental staffing and time parameters;
• Make outbound calls where applicable;
• Report problems that occur and assist with the resolution, continually looking for and suggesting process improvements
• Schedule patients for primary care and/or specialty appointments – includes verifying insurance information and benefits;
• Update patient demographic and insurance information as required;
• Verification of insurance as part of the scheduling processes;
• Ensure accuracy in data entry through a multitude of systems;
• Performs other duties as assigned by Supervisor.

QUALIFICATIONS:

• High School diploma or equivalent required;
• Health Care and/or contact center experience preferred;
• Must be able to speak English clearly and professionally;
• Able to work with a database and navigate through a Windows environment required, e.g., logon/logoff, cut/copy/paste, minimize/maximize; knowledgeable of Microsoft outlook, Instant  message  
• Must be able to type a minimum of 30 words per minute with 90% or greater accuracy;
• Ability to effectively work within established contractual turnaround times;
• Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks.
• Proven ability to work as a member of a team is required;
• Will be required to complete program update training, as warranted, and successfully implement that knowledge in day to day operations;

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws.  The Chicago Lighthouse maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities.