Guest Services Associate

Description

Scott Family Amazeum Overview

The Scott Family Amazeum is a hands-on, interactive museum in Northwest Arkansas that creates a fun environment where risk taking, imagining, problem solving, discovery, collaboration, and exploration bring children and adults together to learn and grow.

The mission of the Amazeum is: To engage the imagination of children and their families through interactive exhibits, programs, and resources while creating an excitement for lifelong learning and the enrichment of lives.

Through experiences with the Amazeum, individuals and the community are engaged in building relationships and developing identities as creative, curious, and innovative shapers for the region. Learning at the Amazeum is an active, playful exploration that inspires curiosity. It is rooted in inquiry-based discovery and involves an element of risk. Hands-on learning opportunities allow guests to exercise critical thinking in the context of play.

The Amazeum facility includes approximately 50,000 square feet of indoor space and one acre of outdoor exhibition and activity space. The exhibits and programs are multidisciplinary and based on STEAM (science, technology, engineering, arts, and mathematics) concepts to further formal educational goals in a high-quality informal learning environment. The museum is located at the intersection of Museum Way and J Street in Bentonville, AR.

Position Summary

Guest Services Associates at the Scott Family Amazeum provide excellent service to all Amazeum guests, ensuring a positive, fun, safe, and memorable experience. Individuals in this position will welcome guests, inform them of museum experiences and programs, and sell tickets and memberships. The ideal candidate will have a passion for powerful guest experiences and enjoy working with people of all ages and backgrounds.

Essential Functions

• Provide excellent customer service for Amazeum guests, members, and donors in-person and over the phone
• Proactively and warmly welcomes guests, responds to questions, and offers guidance. Anticipates guest and member issues and is empowered to proactively solve issues and address needs
• Relays information to guests about current and future Amazeum programs
• Effectively operate ticketing system in accordance with established procedures, selling daily and advance admission and memberships
• Validates membership cards and pre-purchased tickets for admission
• Accurately processes cash, check, and credit card transactions, balancing their own cash drawer at the end of each shift
• Actively promote membership, sign up new and renewing members, and troubleshoot common membership issues including lost cards, contact information updates, and upgrades
• Return phone calls as necessary to resolve outstanding questions
• Assist with procedures including, but not limited to, lost and found items, injuries, and lost guests
• Facilitates welcome spiels and checks-in birthday celebrations as well as field trip and group visits
• Perform routine office tasks as needed (e.g. separating coupons, filing, copying, data entry, etc.)
• Maintain a continuous lookout for safety hazards, assisting with evacuations and procedures if required in case of an emergency
• Communicate and work in a team manner with coworkers to ensure a smooth operation.
• Maintain appearance and functionality of workstations, guest queues, ticketing areas, and related spaces, ensuring that all materials and information displayed are current and well stocked
• Conducts light daily cleaning tasks to maintain a clean and safe experience
• Work in the museum store, Curiosity Corner, as needed, processing store transactions, stocking inventory, and tidying displays
• Assist with Guest Services oriented tasks during special events
• Work extended schedule during peak periods as needed
• Represents the Amazeum in a professional manner at all times including adherence to department standards
• Perform additional duties as required

General Duties:

The responsibilities listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The Amazeum reserves the right to revise or change position duties and responsibilities as necessary to accommodate changing organizational needs.

Qualifications

Required Qualifications

• Available to work weekdays, at least one weekend day, nights, and some holidays as necessary
• Minimum age of 16 years at the time of hire
• Attained, or working towards, a High School diploma or GED

Preferred Qualifications

• At least six months of cashier service experience
• At least six months of customer service experience
• Experience with POS systems and databases
• Bilingual is a plus

Skills/Abilities

• Ability to be professional and courteous in all interactions with the general public, educational community, museum staff, and professional guests; comfortable interacting with senior management, high-level donors, and all other members of our diverse community
• Able to exercise good judgment while working independently and collaboratively; works well in a team environment and establishes good interdepartmental relationships
• Able to work in a noisy and sometimes chaotic environment and be flexible under a variety of circumstances
• Punctual, neat, and accurate in work habits; precise and detail-oriented
• Must possess excellent communication skills when interacting with visitors and staff both in person and via telephone such as explaining Amazeum offerings while completing transactions
• Ability to work in a fast-paced environment while being friendly and outgoing
• A positive attitude is required, with a love for working with people in a fun, inviting atmosphere
• Good command of general computer applications and basic math skills; utilizing the Museum's ticketing system to ensure efficient and accurate transactions

Physical Demands

• Ability to lift up to 20 lbs.
• Ability to manipulate objects with fingers and hands, stand, walk, reach, bend and stretch.
• Ability to stand for extended periods of time
• The work is performed primarily in a lobby environment with moderate to excessive noise.