Front Desk Associate

This is a part-time on-site role for Front Desk Guest Services at The Colony a Timeshare, in Virginia Beach, VA. Hours: Saturday and Sunday 9am to 3pm

The Guest Service Agent will be the first point of contact to greet our Owners and Guests in a friendly and professional manner – Check-in and check-out guests, ensuring accuracy of information – Process payments and maintain accurate records of transactions on our POS – Answer phone calls and respond to Owner's inquiries promptly and courteously – Attention to detail and accuracy in handling Owner information. Ability to work Saturdays and Sunday position only. Must be able to pass a background check. If you have a passion for hospitality, excellent customer skills then we want to hear from you!

Qualifications

· Ability to count, read and write accurately to complete required check-ins

· Strong customer service skills with a friendly and professional demeanor

· Excellent communication skills, both verbal and written

· Ability to multitask and handle high-pressure situations

· Experience in the hospitality industry or a related field is a plus but not necessary

· High School Diploma or equivalent

· Ability to work unsupervised

· Flexibility to work Saturdays and Sundays

· Must have reliable transportation

· Strong organizational skills with the ability to multitask effectively

· Attention to detail and accuracy in handling guest information

· Must attend mandatory meetings

· Frequent bending, reaching, lifting of 1 to 15 lbs.

· Be able to lift up to 50 lbs. on occasion

· Reaching above shoulder height and bending below waist

Responsibilities

1. Check-in of Owners/Guests, ensuring accuracy of information

2. Accuracy of parking map including passes and designated spots

3. Answer phone calls promptly and courteously and respond accordingly

4. Process payments and maintain accurate records of transaction

5. Assist with room assignments as needed.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 12 per week

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekends as needed

Ability to commute/relocate:

• VA Beach, VA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Hotel: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• Computer operation: 1 year (Preferred)

Work Location: In person

Salary : $16 - $18