Care Coordination Associate

This is a hybrid teleworking position, with the expectation that you will be working at our office location in Millersville, MD at least once a week.

Who We Are

The Coordinating Center has 40 years of experience supporting children, youth, adults and seniors with complex medical needs and disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare and meaningful community life.

Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health. With a rich history of innovation, The Center has translated national movements into ground-level, community-based programs including Medicaid rebalancing initiatives, aging in place, transitions of care, population health, and housing first. We are advocates for policy and system changes that positively affect the lives of people with the most complex needs.

Who You Are

We are looking for people who have a passion for helping others in your community, and who align with our mission, vision, and values as a nonprofit organization. If you have healthcare administration experience and an interested in learning more about case management, this might be the organization for you! At least three years in an administrative/customer service role is required. Experience with Microsoft Office including Word, Excel, and Outlook is preferred. We look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally.

What You Will Do

The Care Coordination Associate (CCA) is an administrative position that is responsible for supporting the Rare and Expensive Case Management Program (REM) by coordinating, implementing, and administering specific activities related to all aspects of The Center’s care management policies, procedures and programs. You will work alongside licensed care coordinators who work with a caseload of clients with complex medical needs and ensure they have all the services and supports to remain independent in their community setting of choice.

As a Care Coordination Associate, you will:

• Provide primary clerical support including processing memos, reports, letters, consents, and correspondence, as well as a variety of other duties including photocopying, scanning, e-faxing, mailing, organizing/processing documents, and electronic filing.?
• Verify active Medicaid insurance for all assigned clients on a monthly basis and update the electronic database with any changes.
• Support our Clinical Care Coordinators with tasks including processing applications and forms, durable medical equipment (DME) and pharmacy requests, locating funding sources, and other special projects as needed.
• Request any necessary medical record information from providers and clients to streamline communication amongst the client team.
• Triage calls and other inquiries from clients/families, providers, and outside agencies and address any issues or concerns with assigned coworkers.
• Serve as Administrator for a council/committee which includes scheduling meetings, taking meeting minutes, and assist facilitator with other duties as needed.
• Update different electronic database systems including Outlook, updating client information and caseload changes.

Why Join Us

As a dynamic teleworking organization, we understand what it means to have a work culture that is dedicated and flexible. The Coordinating Center is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We are committed to our mission and values, while promoting a sense of belonging and growth with our coworkers. We are intentional and conscious of personal bias during the hiring, promoting, and evaluating processes and periodically survey coworkers to ensure best practices in DEI&B are met or exceeded.

• We are proud to offer a comprehensive and award-winning benefits package including medical, dental, vision, EAP services, and more!
• We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education.
• We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.