Supervisor, Procedure Scheduling

At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.

The CORE Institute delivers integrated, comprehensive musculoskeletal and neurological care. The CORE Institute is built upon a foundation of pioneering research, academics, community service, and a passion for excellence in patient care. The organization continues to be a leader in payor-reform initiatives, and it is at the forefront of systems-based quality programs which drive value and improve the quality of patient care.

As The CORE Institute continues to grow, we are looking for a Procedure Scheduling Supervisor based in HOPCo Headquarters.

Please see below for the functions and requirements to be a Procedure Scheduling Supervisor with The CORE Institute.

ESSENTIAL FUNCTIONS

• Ensure the daily tasks are worked and submitted promptly and accurately.
• Maintains positive leadership and gives frequent performance feedback and encourages two-way participation and sharing of ideas for process improvement.
• Coaches established employees when needs are identified, holding employees accountable for results through coaching and development of action plans.
• Performance management of personnel including, reviews, corrective action, mentoring, and development plans and performance improvement plans.
• Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.
• Assist in interviewing, hiring and training of new team members.
• Monitor and manage the productivity and performance of assigned employees including reporting daily/weekly/monthly department metrics to Senior Leadership.
• Implement and monitor the results of the team’s processes in support of the overall goals of the department.
• Provides ongoing communication with team regarding pre-certification, authorization, financial counseling, and scheduling processes.
• Works cohesively with Clinic Leadership to help maintain the scheduling templates; updates team on any changes or additions.
• Works cohesively with clinical team to ensure inventory is received and procedures are authorized and scheduled timely and appropriately.
• Works cohesively with Supply Chain Management to ensure PO requests for supplies and inventory have been ordered in the accounting system.
• Works with sensitive and confidential materials and must be able to exercise discretion.
• Must be able to meet deadlines given by Senior Leadership.
• Research and resolve discrepancies in a timely manner.
• Participates in regularly scheduled staff meetings.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• Requires 2 or more years’ experience in a supervisory role in a medical scheduling or clinical environment.
• Must be able to communicate effectively with physicians, patients, and the public and can establish good working relationships with both internal and external customers.
• Strong leadership skills with an ability to motivate with a positive attitude that impacts others in a positive way.

REQUIREMENTS

• Excellent critical thinking, troubleshooting, and analytical skills.
• Excellent interpersonal skills including conflict management.
• Experience working in Microsoft products – Word, Outlook, and Excel (pivot table)
• Well organized and able to meet deadlines.
• Excellent attention to details.

KNOWLEDGE

• Knowledge of government regulatory requirements and commercial contracts.
• Knowledge of scheduling and billing methods and policies regarding productivity/workload analysis and scheduling procedures.
• Knowledge of Medical Terminology.

SKILLS

• Skill in customer service and an understanding of The CORE code of conduct and culture.
• Skill in communicating effectively with physicians, clinical staff, hospital staff and the public.
• Skilled in Analytical and problem-solving capabilities.
• Skilled in establishing metrics and clear objectives including performance management.
• Skilled in effectively managing multiple projects simultaneously.

ABILITIES

• Ability to multi-task and work well under pressure.
• Ability to communicate with upset and frustrated patients.
• Ability to meet time sensitive goals.
• Ability to analyze problems and interpret information and to prioritize and re-prioritize, as necessary. Ability to work independently, and as part of a team.
• Ability to identify opportunities for process improvement, identify solutions and plan for and implement solutions.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching required.
• Manual dexterity using a computer keyboard, phone and scanner.

ORGANIZATIONAL REQUIREMENTS

• HOPCo Mission, Vision and Values must be read and signed.

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