Concierge

As a Concierge, you will personalize original, slightly unconventional itineraries that are sure to surprise and delight. From the strip pools to the luxury spa and The Chandelier bar, your power to pique guests' curiosity and indulge their passions will enliven our bustling urban neighborhood.

PRIMARY JOB DUTIES:

Duties include, but are not limited to, the following:

• Provide reservation service for all guests including airlines, shows and restaurants, and related personal service.
• Be knowledgeable of Hotel information to answer guest inquiries.
• Provide accurate, up-to-date information on the property's and Las Vegas activities, entertainment and special promotions.
• Be knowledgeable of department and hotel goals by increasing sales and maintaining expected service standards.
• Provide a positive and productive work environment through setting an example and consistency of daily work habits and standards.
• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions through prompt, courteous and efficient service.
• Assist other departments with requirements they may have pertinent to hotel guests.
• Other duties as assigned.

QUALIFICATIONS:

Required:

• At least two years of experience in a similar environment.
• Strong knowledge of Las Vegas entertainment options including restaurants, shows, etc.
• Strong computer skills with the ability to quickly learn new programs/systems.
• Strong written and verbal communication skills with the ability to effectively communicate in English.
• Excellent customer service skills.
• High school diploma or equivalent.
• Polished appearance and demeanor.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 21 years of age.

Preferred:

• At least one year experience in a luxury Concierge department.
• Box Office/Ticketmaster knowledge.
• Working knowledge of MS Shift or Alice.
• Working knowledge of LMS.
• Member of SNHCA and Les Clefs d'Or.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires:

• Work is performed in a public facing operational environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• The noise level in the work environment is usually moderate to loud.
• Prolonged standing and mobility, up to 7 hours per day.
• Bending and reaching.
• Transporting, pushing, pulling, and maneuvering items weighing up to 5 lbs.
• Repetitive movement with keyboard typing.
• Eye/hand coordination.
• Use of standard office equipment.
• Basic math.
• Ability to push and/or pull file cabinet drawers weighing up to 5 lbs.
• Ability to distinguish letters, numbers and symbols.
• Communicate directly and telephonically with guests and Co-Stars and read and write in English.
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.