Host, Slot Operations

The Slot Host creates and delivers a world class gaming and entertainment experience for our casino guests at The Cosmopolitan of Las Vegas. With your rare combination of strong mind and gentle heart, you'll delight colleagues and customers while facilitating a safe, fun, and fair gaming experience that differentiates us from the competition.

Primary job duties include, but are not limited to, the following:

• Develop and sustain a marketing strategy to build relationships with qualified casino guests.
• Introduce new casino guests to the casino property
• Work on telemarketing lists created by Casino Marketing Management.
• Act as a resource for guests, management, and employees, to ensure a maximum level of satisfaction and service throughout the department and the casino.
• Make decisions on complimentaries within policy for qualified guests that have attained necessary levels of play.
• Responsible for obtaining reservations for guests to attend various on premise casino functions (tournaments, giveaways, concerts, parties, etc.).
• Represent the casino at on and off property events.
• Work to reactivate inactive casino guests through direct contact (mail, telephone, personal visits, etc.).
• Partner with other members of the Casino Marketing team and with other departments to identify VIP guests.
• Assists VIP guest with casino credit and special reservations.
• Resolve guest complaints and/or conflicts.
• Maintain a working knowledge of casino facility, as well as current and upcoming special events on property, in order to advise guests and fellow employees, whenever possible.
• Assist in training new Casino Marketing Co-stars on Standard Operating procedures, IT platforms and departmental philosophies.
• Responsible for complying with T31 and AML/SARC compliance policies and procedures.
• Other duties as assigned.

• At least a minimum of (1) one-year experience in a similar host position.
• Intermediate skills in Microsoft Word, Excel, and Outlook.
• Skill in developing, leading and maintaining guest relations.
• Ability to establish and maintain an effective working relationship with management and employees.
• Ability to maintain confidentiality of sensitive information.
• Ability to respond to common inquiries from other employees at all levels, guests, regulatory agencies, or members of the business community.
• Excellent communication and organizational skills.
• Ability to master the property's player tracking and reservation systems.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Strong written and verbal communication skills with the ability to effectively communicate in English.
• Ability to successfully lead and mentor a team.
• Ability to obtain and maintain full knowledge and understanding of company and department rules policies, procedures and state & federal regulatory requirements.
• High School diploma or equivalent.
• At least 21 years of age.

Preferred:

• Ability to speak a second language.
• Bachelor's degree in a related field.
• Previous experience in a large, luxury resort setting

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an office environment and throughout the property in all locations when on site.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• The noise level in the work environment is usually moderate.
• When on the casino floor, the noise level increases to loud.
• A casino environment typically allows smoking.
• Constant contact with executives, department management, applicants, employees and guests is necessary.
• Requires prolonged sitting or standing and mobility.
• Requires bending and reaching.
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 15 lbs.
• Requires eye/hand coordination.
• Requires use of standard office equipment.
• Requires basic math.
• Ability to push and/or pull file cabinet drawers weighing up to 5 lbs.
• Requires the ability to distinguish letters, numbers and symbols.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.