What are the responsibilities and job description for the Operations Associate position at The Crane Companies?
- Responsible for obtaining driver location and status of Crane Solutions' shipments.
- The Operations Associate will contact carriers via phone, email and internet to secure shipment status information and evaluate if service level expectations will be met.
- Shipment status information will be entered into Crane Solutions' TMS. Works closely with Account Managers, Account Executives and Carrier Sales Representatives to communicate shipment status and escalate possible service failures.
- This individual will report directly to the Carrier Sales Manager of Crane Solutions.
- Monitors the status of shipments from pickup through delivery
- Enters shipment location, date and time into TMS
- Contacts carriers and drivers via phone, email or internet to determine driver location
- Escalates potential or existing service failures to Carrier Sales and Business Development
- Works closely with Account Mangers, Account Executives and Carrier Sales Representatives to ensure service level expectations are achieved and customers are informed of shipment status
- Secures shipment and carrier documentation (bills of lading, PODs, etc.)
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Vision abilities required by this job include close vision and the ability to adjust focus
- Excellent written and verbal communication skills
- Strong understanding of US Geography
- Excellent organizational and problem solving skills
- Capable of managing multiple tasks simultaneously
- Proficient in Microsoft Excel
- Works well in a team environment
WHY SHOULD YOU WORK FOR CRANE?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
- 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
- Potential to earn a quarterly bonus
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: http://www.dhs.gov/e-verify
Company benefits are contingent upon meeting eligibility requirements and plan conditions.
We are preparing to comply with the Biden Administration's mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.
GENERAL DESCRIPTION
- Responsible for obtaining driver location and status of Crane Solutions' shipments.
- The Operations Associate will contact carriers via phone, email and internet to secure shipment status information and evaluate if service level expectations will be met.
- Shipment status information will be entered into Crane Solutions' TMS. Works closely with Account Managers, Account Executives and Carrier Sales Representatives to communicate shipment status and escalate possible service failures.
- This individual will report directly to the Carrier Sales Manager of Crane Solutions.
- Monitors the status of shipments from pickup through delivery
- Enters shipment location, date and time into TMS
- Contacts carriers and drivers via phone, email or internet to determine driver location
- Escalates potential or existing service failures to Carrier Sales and Business Development
- Works closely with Account Mangers, Account Executives and Carrier Sales Representatives to ensure service level expectations are achieved and customers are informed of shipment status
- Secures shipment and carrier documentation (bills of lading, PODs, etc.)
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Vision abilities required by this job include close vision and the ability to adjust focus
- Excellent written and verbal communication skills
- Strong understanding of US Geography
- Excellent organizational and problem solving skills
- Capable of managing multiple tasks simultaneously
- Proficient in Microsoft Excel
- Works well in a team environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: http://www.dhs.gov/e-verify