What are the responsibilities and job description for the Reservations Agent position at The Edgewater?
Position:
Are you someone who enjoys ensuring guests receive five diamond customer service with each reservation they make? Do you take pleasure in recommending restaurants and events for those spending time on the property? Join the team at The Edgewater Hotel as a Reservationist where your hard work ethic and excellent customer service skills are appreciated and recognized and where you get to see the results of our work in our guests' everyday lives.
As the Reservation Agent, you will be responsible for providing quality service to our guests with efficient handling of both transient and group travel accommodations. You will also employ your hospitality acumen, knowledge, and experience to effectively schedule advanced spa times and dining scheduling for all leisure hotel guests. You will apply your strategic and organizational skills to effectively manage all guest and administrative requests in an efficient and professional manner.
Skills/Requirements
- A high school diploma
- Experience in reservations is preferable
- Excellent oral and written communication and computer skills
- The ability to sit the majority of each shift
Additional skills sought include high attention to detail, positive personal interactions skills, and the ability to work on and complete multiple tasks in a timely fashion.
This is a casual position which will range between 25 and 35 hours per week. Qualified candidates should have availability to work other hours as needed including nights, weekends, and holidays.
Working Conditions:
This position operates in a professional office environment. The role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position requires weekend work.
Physical Abilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This position is very active and is frequently required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms, occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
