Operations Manager

The Operations Manager will oversee venue operations, facilities repair and maintenance, and perform management functions at the live events. The Operations Manager will be responsible for day-to-day operations while working with the General Manager to ensure all event needs are met. Additionally, this position will include working with the production team to advance security and front of house needs at shows, ensuring the artist contract is properly fulfilled within the show budget. This position will work closely with staff to provide a high-level customer service, a friendly and safe environment at all events and work with operations team on developing policies and procedures. This position will also assist with planning and cost estimates for some of our third-party vendors. Furthermore, the Operations Manager will handle daily administration, oversee equipment and supplies inventory, and provide input on venue improvements.

Essential Functions:

Responsible for overseeing and managing events. In constant contact with clients or tour managers to make sure all needs of the show are met, addressed, and resolved. Will assist with reviewing artist contracts related to security, merchandise, ticketing, and rider requirements. Work closely with the operations team on developing policies and procedures, assisting in operations planning and cost estimates, and overseeing staff for shows and projects. Manage backstage area of venue ensuring artist hospitality needs are met, which includes preparing greenrooms and being a resource to artists and their crew to answer any questions they may have. Responsible for the day-to-day office administrative work including staff schedules, timekeeping, hiring, supervising and monitoring of staff performance. Work with staff to create a friendly, safe environment at all events through proper training. Ensure all events have adequate equipment and supplies to function properly. Work with members of the operations team to procure these items at the most competitive price. Negotiate vendor contracts and maintain good working relationship with those vendors. Engage in venue improvements and projects by providing recommendations for improvements and working with management team to obtain bids, develop ROI (Return on Investment) analyses, and oversee projects to completion. Ensure venue is ready for opening and reporting any maintenance/supply needs to General Manager. Responsible for potential assistance with day of show settlement, prepare invoices and handle payroll discrepancies.

Required Qualifications:

A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Business Management or related field

3-5 years of related work experience

Previous experience managing private and concert events

Experience in venue and events operation, tours, including artist communication and settlements

Computer savvy and proficient in MS Word, Excel, Outlook

Strong written and verbal communication skills

Previous management experience and strong leadership skills

Strong organizational/ project management skills with the ability to multitask and prioritize workload

Ability to work flexible schedule including nights, weekends, and holidays

Music industry and live music experience preferred

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person

Salary : $55,000 - $-1