What are the responsibilities and job description for the SUITE CAPTAIN position at The Family Arena?
Current Status: Open
Department: Food and Beverage
Type: Part-Time Hourly
Immediate Supervisor: Catering Manager
- Set up suites in accordance with the employee handbook.
- Assist Runner with prep for pre-orders.
- Check with the pantry coordinator for restocks and restock if necessary.
- Ensure suites are in working order and clean. Report any discrepancies immediately to the manager.
- Greet guests in a warm and friendly manner, explain the menu and specials (if any), and explain how to use the phone to place orders.
- Take orders from guests and give them to the Pantry Coordinator.
- Use suggestive selling and up-selling techniques.
- Ensure orders go out as soon as they are ready. Collect cash at the time of delivery if it is a cash order.
- Follow up with suite holders to ensure guest satisfaction; give the last call for food before the kitchen closes.
- Present dessert cart to all suites.
- Ensure that final bills are distributed, signed, and given back to the Pantry Coordinator.
- Ensure that the tip sheet, sign-in sheet, and occupancy sheet are completed.
- Thank guests
- Clean up suites and lock up according to the employee handbook.
- Give any restocks and keys back to the Pantry Coordinator.
- Question anything that may be unclear to you.
- Maintain a clean and safe work area at all times, as described in the employee handbook.
- Adherence to all policies and guidelines as described in the Family Arena handbook.
- Assume responsibility for any duty asked of you by any member of management or other supervisor.
Qualifications:
Must possess strong organizational and cash-handling skills. Must have a positive attitude and be able to multi-task. Must be at least 21 years of age. Please call the Job Hotline at 636-949-7320 to learn of other employment opportunities and /or to check on the status of other vacancies for which you have applied. This service is available 24 hours a day. St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free work place. A pre-employment drug screen is required for all positions.