Business Controls Manager II

The Fay Group, which originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages.

The Fay Group is made up of separate business units offering a complete range of homeownership products and services that provide customers with solutions to navigate the challenges of homeownership while helping them build toward their long-term financial goals.

Fay Cares!
While others in our industry focus on collecting money—or else—we take a kinder, more humane approach when homeowners fall short, explains CEO Ed Fay. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes.

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of Fay Financial employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

Come join us on our journey to serve our customers and be the leader in our industry!

Reporting to the FVP, Business Controls, the Business Controls Manager II, is responsible for conducting risk assessments, documenting operational processes and controls, analyzing available data, supporting issue remediation, change leadership, and providing operational support for assigned functional areas, with the purpose of identifying areas of risk outside of tolerance, existing control gaps, or improvement opportunities.

The role is responsible for defining recommended processes and control environment enhancements in partnership with assigned business units. The role partners with key stakeholders to identify, define, and implement process optimization best practices within the organization. The position is responsible for issues leadership by providing administrative support to gather and organize data to track, report, and manage internal compliance control gap issues and mitigation plans. The role is responsible for collecting, tracking, and driving the resolution of all material issues identified through Quality Assurance (QA), Quality Control (QC), Internal Audit (IA), external audits/ exams, and/ or self-identified by business departments.

Additionally, this position addresses identified issues through collaboration and partnership with senior leadership to prioritize the issue(s), determine a root cause and impacted population, define a remediation plan, monitor timelines, and work within the governance framework to ensure the remediation plan is executed in a timely manner.

What you will do for Fay:

• Routinely create and conduct risk assessments, identify risk, analyze existing processes, document controls, data, and reports; determine control effectiveness and make recommendations for improvements
• Partner with leadership to ensure risk assessments/process mapping and resources are prioritized, consolidated where applicable, managed, and reported in accordance with the overall BCM Plan
• Continually strengthen subject matter expertise of assigned functional areas having direct interaction with employees, reports, and outputs
• Proactively identify operational risks and control gaps to minimize customer and regulatory impacts
• Champion ideas and suggestions to simplify and improve the control environment
• Develop and maintain process flows, procedures, and Business Controls tools and templates
• Consistently deliver against task plans, anticipating and overcoming issues and obstacles
• Support estimation of project effort and duration across multiple departments
• Draft and deliver presentations to Senior Leadership
• Proactively inform leadership about project status, issues, or concerns
• Provide insight and consultative support to the issue owner on remediation approaches, timelines, and compensating controls
• Anticipates internal and/or external business challenges and/or regulatory issues; recommends process, product, or service improvements
• Work with the business controls team, QA, and business departments to define the appropriate controls to ensure the issue does not reoccur
• Deliver Process Unity and IM process continuous training to existing and new leaders across the lines of businesses to learn the system, refer remediation, make requests, and enable owners to communicate within the system to enter required updates
• Identify, report, and escalate compliance risks, issues, and control enhancements needed to mitigate risk
• Develop domain knowledge of Fay’s business to include an understanding of organizational objectives
• Maintain broad influence through ongoing development of relationships across the organization
• Ensure compliance with Fay’s policies, processes, and practices
• Role model ethical standards, professionalism, and code of conduct
• Perform other duties and responsibilities as assigned

What you will bring to Fay:

• Bachelor’s degree in business administration, or other related field, or equivalent work experience; MBA preferred
• 5 years’ experience in Business Controls, Operational Risk, Change Leadership
• 5 years’ of implementing transformative initiatives
• 3 years’ experience in a control/ compliance function
• 3 years’ experience in issues leadership
• In-depth practical knowledge of internal preventative and detective controls, risk assessments and compliance processes, and applicable risk-based techniques for implementation of effective regulatory, compliance, and legal requirements and compliance processes
• In-depth knowledge of CFPB examination expectations for financial institutions
• Prior, demonstrated experience in reading and understanding regulatory content, and performing impact and control suitability analysis to identify potential gaps in the operation or its vendors
• Experience in the financial services or mortgage industry is strongly preferred
• Strong verbal and written communication skills with the ability to effectively engage and present to all levels
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
• Strong technical skills in creating and executing risk assessments, creating process maps, analyzing data, reporting, controls, and procedures to identify process, control, or regulatory gaps
• Ability to understand and document processes quickly
• Ability to prioritize numerous tasks and manage shifting priorities; ability to meet established deadlines
• Ability to translate complex information into easy-to-understand, simple language
• Demonstrated ability to coordinate multiple ongoing concurrent projects across multiple departments
• Demonstrated ability to quickly establish credibility; coupled with recognizing and supporting the organization’s culture, values, and priorities
• Collaborative and consultative work style
• Strong analytical skills and business acumen coupled with sound judgment; strong problem-solving abilities
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management
• Self-directed; ability to proactively surface questions, opportunities, issues, and concerns
• Professional maturity, integrity, and ability to maintain confidential data and information

Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.