Delivery Manager

Company 

Fedcap Employment (part of The Fedcap Group) is a not-for-profit organisation delivering employability solutions across a range of UK contracts through a blend of local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities as we tackle unemployment rates head on.

Delivery Programme 

The Mid-Life MOT contract (MLMOT) encourages and enables people aged 45-55 to stay in work longer and enjoy a more secure retirement through helping them take stock of their Work, Wealth, and Wellbeing. The aim of the programme is to encourage and enable individuals to engage with later life planning through a holistic assessment of their Work, Wealth, and Wellbeing. 

The MLMOT Private Sector Pilots are part of the wider enhanced package for those 50 , as announced in the Government’s 2021 £500m Plan for Jobs Expansion. This package announced that older workers will receive better information and guidance on later life planning, helping them make informed choices and supporting them to plan their career and remain in work.

This role is subject to Fedcap being awarded the MLMOT contract. 

The role 

Reporting to the Head of Service Delivery the Delivery Manager is responsible for leading and driving the MLMOT contract to achieve performance, quality, engagement, and sales targets. They will directly manage a team of peripatetic Case Managers and will oversee the Employer Engagement Executives and Marketing Coordinator outputs to ensure contractual standards, service level agreements and P&L requirements are met. Inspiring others through leadership skills to enhance team and participant positive outcomes.  

This is an outreach position which would require the successful candidate to visit in either the workplace or local authorities therefore you will require your own car and full driving license. You would also be required to cover Devon & Cornwall (expenses covered). 

The salary for this position is between £40,000 - £43,000. 

Key responsibilities 

• Lead, motivate, develop a team of peripatetic Case Managers to continuously improve and increase their own capability and deliver against quality and performance targets.
• Oversee the performance of the Employer Engagement Executives and Marketing Coordinator through a matrix management model to ensure the MLMOT contract achieves all service level agreements and KPI’s.
• Manage performance across the CPA, understanding the detail and implementing corrective action for underperforming areas.
• Deliver performance in all key performance indicators (KPIs) across multiple locations
• Manage contact with key stakeholders at a regional level, maintaining a positive working relationship to ensure we meet all MLMOT service level agreements and KPI’s.
• Be a key contact for Department of Work and Pensions (DWP)
• Set budgets, objectives and targets including all resource planning.
• Motivate and inspire the team to develop and lead them in a way that is consistent with company values and business objectives.
• Ensure customer service standards are understood and observed by your team to ensure all participants are provided with the same high standard of service.
• Engage with the innovation unit to “test and learn” new initiatives as part of the pilot MLMOT contract. Work with the continuous improvement team to implement and drive any required changes to enhance the service offer.
• Undertake regular reviews with the team, prioritising those who are underperforming so that all individuals have the support and capability to deliver key performance indicators.
• Manage day to day contact with senior stakeholders at a local and regional level, maintaining a positive working relationship to ensure we deliver according to service level agreements.
•  Ensure the team maintain paperwork and participant records to ensure the customer journey is documented in accordance with our quality standards.

Person Specification

About you…

Can you embrace our company values which are Kindness, Respect, Integrity, and Innovation?

Experience, Knowledge and Qualifications

• Ability to embrace our company values which are Kindness, Respect, Integrity, and Innovation!
• The ability to lead, motivate and manage a diverse team to achieve contractual, company and personal goals
• Excellent presentation skills with the ability to deliver to a number of different audiences
• Ability to establish and maintain positive working relationships with several different internal and external stakeholders
• Sound judgement and decision making with the ability to communicate decisions clearly and diplomatically
• Experience of people management including developing, coaching and managing underperformance in a customer focused, results driven environment.
• Ability to manage change and adapt to new situations and create buy-in across the wider team
• Commercially astute with considerable experience of P&L management with the ability to understand and decipher key financial drivers
• Considerable experience of leading teams in a multi-site operational environment. A proven track record of meeting demanding targets and deadlines both individually and via the management of a team
• Demonstrable experience of working in a target driven environment Experience of people management including developing, coaching, and managing underperformance in a customer focused, results driven environment
• Ability to understand and decipher key financial drivers from the P&L
• Understanding of Employer’s needs, experience of training needs analysis and organisational needs analysis, translating these in to fit for purpose programmes and services
• Knowledge of Employment Legislation and Equality, Diversity, and Inclusion.
• Clean drivers licence and access to own vehicle

Key Competencies:   

• Leadership
• Integrity
• Results focused
• Commercial acumen
• Problem solving
• Adaptability
• Stakeholder management.

..a rewarding career that makes a genuine difference to people’s lives.

• You won’t work on weekends or bank holidays!
• A monthly benefits scheme worth £500 with access to over 900 retailers
• A cycle to work scheme that is open all year long!
• Laptop and mobile phone for every employee!
• Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
• The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
• A two-week Induction and training programme
• Company annual leave, including a buy/sell scheme
• Free life cover!
• Pension with a 4% match from Fedcap

Additional information 

Equality, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

Disability confident employer

Fedcap is a recognised Disability Confident Leader with commitments to aim to recruit, retain and develop disabled people within the company. We encourage applications from people with disabilities and will offer to support with reasonable adjustments where required. 

Veterans and service personnel

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

Advert expiry: If you are interested in the position we recommend applying at your earliest convenience. Fedcap reserves the right to withdraw a job advertisement at any time.