Guest Service Agent

Overview:
We are seeking a friendly and detail-oriented Guest Service Agent to provide exceptional experiences for our guests at our hotel. The ideal candidate will possess excellent hospitality skills and be able to communicate effectively with guests in multiple languages. As a Guest Service Agent, you will be the first point of contact for our guests and will be responsible for ensuring their stay is enjoyable and memorable.

Responsibilities:

- Greet guests upon arrival and provide warm and welcoming hospitality.
- Respond promptly and professionally to guest inquiries and requests.
- Check guests in and out of their rooms, handle room assignments and room key distribution.
- Handle and resolve any issues or complaints in a fair and courteous manner.
- Maintain a high level of knowledge of hotel services, amenities, and policies.
- Utilize phone etiquette to handle incoming calls from guests and provide accurate information.
- Coordinate with hotel staff to ensure all guest needs are met.
- Provide exceptional customer service and handle guest concerns with tact and professionalism.
- Assist in maintaining a clean and organized front desk area.

Qualifications:

- Proven experience in hospitality, preferably in a hotel or resort environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Proficiency in multiple languages is an asset.
- Strong attention to detail and ability to handle cash and credit transactions accurately.
- Knowledge of hotel operations and hospitality management principles.
- Ability to maintain a professional demeanor at all times.

- We offer a supportive work environment, competitive salary, and opportunities for advancement in our hospitality management team. If you are passionate about delivering exceptional guest experiences and are looking for a challenging and rewarding role, we encourage you to apply today.

Job Type: Full-time

Pay: $36,232.66 - $43,635.04 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Front desk: 1 year (Required)
• Hospitality: 1 year (Required)

Ability to Commute:

• Maumee, OH 43537 (Required)

Ability to Relocate:

• Maumee, OH 43537: Relocate before starting work (Required)

Work Location: In person

Salary : $36,233 - $43,635