General Manager

Description

JOB SUMMARY:

The General Manager plays a vital role in creating an environment where the values, culture, and operating standards of The Flame Broiler, Inc. can thrive. The General Manager effectively communicates the vision of The Flame Broiler, Inc. brand and its systems, through the execution of effective management and efficient operational procedures. The General Manager upholds and keeps The Flame Broiler, Inc. brand at the forefront of all operations and management decisions. He/she will personify the values, culture, and the heart of Flame Broiler. The character, competence and chemistry of the General Manager is directly aligned with the company’s purpose, its values, and guiding principles. The General Manager understands that the values are at the core of every management decision and leadership abilities.

Competencies of the Successful General Manager:

• Responsible for achievingcompanysales/revenue goals and operates shifts to ensure goals can be reached.
• Reportsstore revenueto supervisors and home office support teamweekly basis or as needed.
• Responsible for outbound marketing and increasing sales through community relationships, business to business sales, etc.
• Manages and/or oversees the management of inventory and conducts monthly inventory counts.

• Oversees and/or ensures cash handling procedures are properly performed.
• Responsible for thesafety andsecurity ofrestaurantfacility during shifts.

• Communicates necessary repairs of equipment, damaged equipment, and items in need of replacement.
• Knowledge and demonstrated ability to performas well ascommunicatestheFlame BroilerShift Management 9 Touch Point Module.

• Ensures the restaurant meetsthe standards ofall areas of the 4 Pillars of Successoperational evaluation.
• Achieved satisfactory certification in and demonstrated ability to perform all positions within the restaurant (i.e., cashier, prep, cook).
• Responsible forthecommunication, implementation,and executionof sales initiativesand promotions. Follows up and reports on the progress and success ofinitiatives and promotions.
• Maintains restaurant’s profitability through effective operations, minimizing wastes, controlling expenses as well as efficient scheduling and staffing.
• Has the ability to projectfinancial goals and monitors progress as well as makes necessary decisions to meetgoals.
• Possesses the ability toidentify and resolveoperational inefficiencies and troubleshoot problems in a timely manner.
• Communicates and/or ensuresthe communication ofcompany policiesand standards to supervised team members.
• Communicates changes or occurrences during shift to DM and/or incoming manager, (i.e., employee call outs, issues, success, goals, revenue goals, employee performance standards, etc.)
• Executes shifthandovercommunication to Assistant Coach and/or Shift Lead.

Qualifications

Successful General Manager:

• Provides overall leadership, management of procedures, direction of tasks,and performance coaching for all supervised team members.
• Evaluates and provides feedback on the performance of supervised team members. Ensures that all supervised team members are fully trained and competent to in their respective roles.
• Ensures that all teammembers are accountable forknowing and understandingcompany standards and policies.
• Upholds and enforces company standards and policiesthrough effective leadership.
• Ability to coachsupervisedteam members for performance improvement.
• Possesses the ability and skills to resolve conflicts patiently and professionally.
• Quickly handles and resolves guest complaints when necessary.
• Seeks to find solutions and causes of guest’s complaints when appropriate.
• Successfully completescompanyapproved Train-The-Trainer certification course.
• Trains and/or oversees the training ofnewlyhired and/or newly promoted team members.
• Certifies thetraining of newlyhiredand/or promoted team members. Follows up with trainees during shift review and evaluates progress ofteam membersin training.
• Follows companyguidelines concerningrecommendationsofteam members forpromotionsand wage increases.
• Responsible forthe creation, adjustments,anddistribution ofweekly schedules.
• Maintains employee attendanceand punctualityrecords andsends reportsto supervisor.
• Ensures cash handling procedures are adhered to and enforced.
• Communicates and ensures restaurant team members abide by and adheres to company injury illnessprevention safety program.
• Under the guidance of direct supervisor and People Operations, administers progressive discipline policy.

STARTING HOURLY RATE: $20.00 - $23.00 Benefits

FULL TIME BENEFITS: PTO Medical, Dental & Vision 401K

Salary : $20 - $23