What are the responsibilities and job description for the Home Delivery Operations Manager position at The Flower Shop?
Job Summary: The Home Delivery Operations Manager will oversee the home delivery operations for The Flower Shop’s recreational and medical customers. This position will be responsible for ensuring safety, service excellence, and financial performance for the delivery program. Additionally, they will play a pivotal role in training, developing, and standardizing processes while fostering strong relationships throughout the organization.
Duties/Responsibilities:
- Safety Management: Ensure all delivery operations comply with safety regulations and standards, maintaining a secure environment for both customers and employees.
- Service Excellence: Drive superior service delivery, ensuring that all customer interactions are positive and professional.
- Financial Performance: Monitor and manage financial aspects of the delivery program to meet profitability goals.
- Training & Development: Train and develop delivery team members, implementing standardized processes to enhance safety, efficiency and consistency.
- Process Standardization: Develop and enforce standardized procedures to streamline delivery operations and improve performance.
- Relationship Building: Foster strong relationships within the organization to ensure cohesive and efficient operations.
Skills:
- Experience: Proven experience in delivery operations or logistics, preferably within the retail or cannabis industry.
- Skills: Strong leadership, organizational, and communication skills.
- Knowledge: Understanding of safety regulations and financial management.
- Education: Relevant educational background or equivalent work experience.
Physical Requirements:
The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:
- Stand or Sit - Must be able to remain in a stationary position 50% of the time.
- Walking - Must be able to move about the facility as needed.
- Reaching - Will need to be able to reach for office supplies as needed.
- Hands/feeling - Constantly operates a computer and other office equipment.
- Climbing and balancing - Will occasionally need to climb stairs.
- Bend, kneel, crouch or crawl - Occasionally will need to kneel or crouch.
- Talking and hearing - Must be able to communicate often with associates.
- Lifting to up to 50 pounds.
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekends as needed
Experience level:
- 5 years
Shift:
- Day shift
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Phoenix, AZ 85016 (Required)
Ability to Relocate:
- Phoenix, AZ 85016: Relocate before starting work (Required)
Work Location: In person
Salary : $80,000
