A landmark of gracious hospitality and first-class service on Long Island, New York, our elegant and historic hotel welcomes guests into spacious and luxurious guest rooms and suites, and delights with an array of new dining experiences, including Red Salt Room by David Burke. Explore all that our iconic address has to offer in the heart of picturesque Garden City.
We pride ourselves on our meticulous attention to detail and relentless drive towards success. We are looking for Hospitality Professionals to help us reinforce the standards that historically make us one of the best in the business.
We currently have a career opportunity available for an experienced Hotel Front Desk Supervisor .
We are seeking a self-motivated individual who will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known.
Responsibilities include, but are not limited to,
- Supervision of all aspects of the Front Desk functions, in accordance with hotel standards.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain positive guest relations at all times.
- Maintain complete knowledge at all times of:
- a) all hotel features/services, hours of operation.
- b) all room types, numbers, layout, decor, appointments and location.
- c) all room rates, special packages and promotions.
- d) daily house count and expected arrivals/departures.
- e) room availability status for any given day.
- f) scheduled in-house group activities, locations and times.
- g) all hotel and departmental policies and procedures.
- Access all functions of the computer system.
- Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
- Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Monitor communication logs and ensure that guest requests are followed up within 15 minutes.
- Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
- Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.
- Ensure all closing duties for staff are completed before staff sign out.
Requirements:
- 1-2 years experience as a Front Desk Supervisor or Guest Service Agent, preferably in a luxury style hotel.
- Previous experience in cashiering; compute basic arithmetic.
- Proficient in computer skills.
- Fluency in English both verbal and non-verbal.
- Ability to:
- perform job functions with attention to detail, speed and accuracy
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgement
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- direct performance of staff and follow up with corrections when needed.
Benefits (for Full Time Employees):
- Group Health Plans for Medical, Dental and Vision
- Voluntary Life Insurance AND Company Paid Life Insurance
- Aflac Supplemental Short Term Disability, Accident Advantage and Cancer Care
- Long Term Disability
- 401k
- Paid Time Off benefits
Local candidates only, please.
EOE/M/F/D/V
www.gardencityhotel.com/careers
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Experience:
- Hotel Front Desk Supervisor or Hotel Front Desk Agent: 1 year (Required)
Work Location: In person