IT Administrator

The IT Administrator must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. IT Administrator must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations.   IT Administrator must also be forward thinking with a high degree of customer focus.

Additionally IT Administrator must possess strong analytical skills with demonstrated problem solving ability. IT Administrator must also have a proven ability to handle multiple priorities and possess a high level of discipline while remaining flexible.  Regular activities include managing Managed Services Provider communications and projects, Windows based server administration, Office 365 email administration, network administration, telephony administration, and general IT troubleshooting.  Working with computer hardware, peripherals and software, troubleshooting computer-related issues, and technological problem-solving are at the center of the IT Administrator’s work day.

Job Responsibilities:

• Manage/support IT infrastructure through coordination and communication with Managed Services Provider.
• Windows Server administration and user management.
• Office 365 administration and configuration.
• Manage local and corporate network.
• Provide internal helpdesk/desktop support.
• Manage/support VOIP telephony system.
• Assist with IT functionality of facilities management.
• Manage technical service agreements as well as third party vendors.
• Manage website hosting for external facing sites
• Production system operations
  • Monitor/troubleshoot/maintain daily system operations
  • Run batch processes as necessary
  • Production release promotion
• Being responsive to after-hours, technical support needs

Basic Minimum Requirements:

• Associates or Bachelor’s degree in related field
• Minimum of two years related experience
• Expertise in the following specialized areas of IT: Microsoft Administration (server and desktop), Windows Server 20XX, Active Directory, Office 365, Citrix
• Advanced Troubleshooting skills in a multi-user environment
• Experience with Genesys or other VOIP telephony system.
• Experience with FTP site administration and file movement software
• Experience communicating verbally and in writing with peers, management, contractors and vendors 
• Experience with Information Security principles and controls.
• Experience with documentation and asset inventory management 
• Proven ability to work successfully with limited supervision
• Experience with Active Batch or other job scheduling systems preferred
• Previous experience in student loan / financial services preferred
• Applicable certifications preferred

Job Type: Full-time

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.