What are the responsibilities and job description for the Night Auditor position at The Grand Williston Hotel?
Overview
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position is responsible for managing front desk operations, performing nightly audits, and providing exceptional customer service to guests. The ideal candidate will possess strong attention to detail and a passion for hospitality, ensuring that every guest has a pleasant experience.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs during the night shift.
- Address guest inquiries and resolve any issues promptly to ensure guest satisfaction.
- Maintain accurate records of room availability and reservations.
- Prepare daily reports for management regarding occupancy, revenue, and other key metrics.
- Provide excellent customer service by assisting guests with their needs and inquiries.
- Ensure the front desk area is clean, organized, and welcoming for guests.
- Collaborate with other hotel departments to ensure seamless guest experiences.
Skills
- Experience in resort or hospitality environments preferred.
- Strong customer service skills with a focus on guest relations.
- Proficiency in hotel management systems and front desk operations.
- Excellent phone etiquette for handling guest inquiries effectively.
- Ability to communicate effectively with multilingual guests is a plus.
- Strong attention to detail and organizational skills.
- Ability to work independently during night shifts while maintaining professionalism.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Night shift
Work Location: In person
Salary : $17 - $18