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Captain

The Greenbrier
White Sulphur Springs, WV Full Time
POSTED ON 3/30/2024 CLOSED ON 4/13/2024

What are the responsibilities and job description for the Captain position at The Greenbrier?

EssentialJobFunctions

Position : CasinoSecurityCaptainDepartment : Security

DateUpdated : 09 / 08 / 2021

PrimaryResponsibilities :

  • SuperviseaCasinoSecurityshiftorspecialassignment
  • Direct,coach,counsel,andmentorsubordinatepersonnelregardingwork-relatedperformance,behavior,andappearance
  • Provideregular feedbacktoteam members regardingwork-relatedperformance,behavior,andappearance
  • Identify,recognize,and / orcorrectperformancebehaviorsasappropriate
  • Provide,schedule,and / oroverseetrainingforsubordinatepersonnel
  • Ensure shiftresponsibilitiesarecarriedoutregardingassignments,specialevents,scheduledmaintenance andcompliancerequirements,recordkeeping,assetprotection,inventorycontrol,etc.
  • Directandassumeinitialcommand forresponsestoemergenciesintheCasino
  • DirectandmonitorresponsestoSecuritycalls,incidents,andevents
  • Directandmonitorresponses toemergencymedicalcalls
  • EnsurethatallCasinoSecuritypersonnelarebriefedand trainedonappropriatestandardoperationprocedures,'INLaw,Rules,andInternalControls.
  • Ensureappropriate notificationsaremadeduringunusualoccurrences.
  • Reviewandactonassignmentneedsthatwouldinvolvetheschedulingofextrawork.
  • ProvidesecurityservicefortheCasino.
  • Conductcurrency,chip,dropbox&dropteamescortsfortheCasinooperation
  • Issueaccesscardsandtemporaryvendor IDcardsasneeded.
  • RespondtoemergenciesasaCasinoSecurityCaptain.
  • RespondtoSecuritycalls,incidents,andevents.
  • Coordinate withthe Casino Manager on duty regarding unruly, disruptive, or guestsexhibitingsuspiciousactivities.
  • ProvideFirst-AidResponse
  • StandattheCasinoaccesspoint,determineaccessandprovideinformation abouttheResortandCasino.
  • Communicatein clearunderstandableEnglish languagevia two-wayradio,telephone,computer,andhard-copywritteninformation
  • Overseeandcoordinateuniformandequipmentneedsforsubordinatepersonnel
  • Recordanddisseminate appropriate informationregardingaccess
  • View,recognize,andactonappropriatesecurityissuesfromactiveobservationbyutilizingtheCCTVcameradisplays
  • ProcessandrecordCCTVimagesofinterestandpertinenttoinvestigations
  • Review, check,andprocessenteringandexitingpersonnelforrulecompliance
  • Monitor, interact &respondinatimelymannertothefirealarm,lifesafety&securitysystems
  • Ensureguestandteammembersafety andsecurity
  • Direct,monitor,andconductinvestigationsandwriteclear,concisereports
  • Reviewsubmittedreportsforcompleteness,accuracy,andfollow-up.
  • Enforcecompanypoliciesandproceduresalongwithensuringfacilitysecurity
  • EngageinpositiveGuestand employeeinteraction, underalltypesofconditions
  • ProvideandportraycustomerserviceandhospitalitythroughconsistentdemonstrationoftheGreenbrierStandards.
  • Abilitytohandleextremelystressfulsituations
  • Maintainprofessionalcalmdemeanorduringencounterswithguest,visitors,orteammembers
  • Maintainprofessional(clean,neat)appearance
  • Workindependentlywithminimalsupervision
  • Standatanaccesspointpost,determineaccess,anddirecttraffic,asnecessary
  • Otherdutiesasassigned

SecondaryResponsibilities :

  • Driveadepartmentpatrolvehicleonpublicandprivate,improvedandunimprovedroadways,trails,paths,includingmountainousterrain.
  • Standatanaccesspointpost,determineaccessanddirecttraffic,asnecessary
  • Conductfootandvehicleformalfire-watchpatrolsutilizingelectronicrecordingdevices
  • AssistinHotelSecurityoperationsand / orevents whendirected.

NormalWorkingHours :

Shifts TBDandconsistentwithminimumof40hours perweek,mayincreaseduetohouse / guestcountsand subjecttovaryinghoursanddaysoff.

Inordertobesuccessfulinthisposition,theidealcandidatemustmeetthefollowingcriteria

inadditiontothe TenEssentialAttributesforAllEmployees.

PastWorkExperienceRequirements :

  • GreenbrierSecurityand / orCasinoSecurityexperiencepreferred
  • PreferencemaybegiventocurrentWVLotteryCommissionOccupationalLicenseHolders
  • LawenforcemenUmilitaryand / orFirefighter / emergencymedicalserviceexperiencepreferred
  • Securityserviceexperiencepreferred
  • Demonstrated strongwork ethicEducationalRequirements :
  • Abilitytoeffectivelycommunicateverbally, bothinpersonandonthetelephone
  • ReportwritingskillsTechnicalRequirements :
  • Mustcurrentlypossess orbecapableofpossessingwithin30daysofhire,aWVLotteryLevel1OccupationalLicense.
  • Currentcertificationinarecognizedbasicfirstaidprogramorhigher(SuchasEMT),ieAmericanRed Cross,AmericanHeartAssociation,WVRESA,etc.
  • Current certificationina recognizedCardiopulmonaryResuscitation (CPR) program, ieAmericanRedCross,AmericanHeartAssociation,VWRESA,etc.
  • Mustpossessavaliddriver'slicense

Computer

Software

Level

Experience

Beginner,

Intermediate,

Advanced)

WordProcessina

Word

Beainner

Soreadsheet

Excel

Beainner

Database

Last updated : 2024-03-30

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