Front Desk Manager

Position: Front Office Manager

Department: Operations

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

· Operate as the Manager-On-Duty providing total guest satisfaction in a timely and professional manner.

· Resolve guest concerns efficiently and ensure proper follow-up.

· Inspect the quality and cleanliness of the property and report deficiencies to the appropriate departments.

Secondary Responsibilities:

· Assist with the management of other Operational departments, as needed.

Normal Working Hours: (Shift, days)

· 40 hours per week

· Flexible work schedule (nights, weekends, holidays)

In order to be successful in this position, the ideal candidate must meet the following criteria

in addition to the Forbes 5 Star Service Standards for All Employees.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

· Minimum of 2 years experience in hospitality industry or related field

· Experience at The Greenbrier – Operations or Food & Beverage preferred

· Prior Supervisory experience required

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)

· High School Diploma or G.E.D. preferred

· Hotel Management degree preferred

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

· Excellent written and oral skills

Technical Requirements:

· Good documentation skills

· Computer proficiency with word processing, spreadsheets and databases

Required Supervision: (Reports to, Supervision provided, number of people to supervise)

· Report to General Manager

· Little; must be able to manage time with the demands of the business

Other Requirements:

· Consistent demonstration of the Ten Essential Attributes

· Must have strong leadership skills

· Detail oriented

· Organizational skills

· Consistent dedication to the job

· Ability to think and react quickly to delicate situations

· Ability to prioritize duties depending on a changing environment

· Ability to evaluate employee performance

· Must demonstrate problem solving skills

*Requirements are subject to change

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• White Sulphur Springs, WV 24986: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 3 years (Preferred)

Work Location: One location

Salary : $29,600 - $37,400