Claims - Workers Comp Adjuster

The Claims team is currently seeking a Workers Compensation Adjuster in our Itasca, IL location. The Hanover Insurance Group has adopted a hybrid work model that allows for 2 or 3 days of remote work each week with the balance of time being in the office. This is a full-time, exempt role.  POSITION OVERVIEW: Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options. IN THIS ROLE, YOU WILL: • Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits. • Work within specific limits and authority on assignments of moderate technical complexity. • Use discretion and independent judgment in claim handling • Possess functional knowledge and skills reflective of fully competent practitioner. • Identify possibly suspicious claims • Investigate, analyze, evaluate and negotiate personal and/or commercial lines claims of minimal to moderate complexity. • Responsible for managing all aspects of each claim, including informal hearings and small claims litigation and maintaining a high level of productivity, confidentiality and customer service. • Implement and coordinate the most effective management techniques to mitigate loss and expense payments. • Settlement and reserving authority levels are moderate. • Take recorded statements • Work with the Special Investigations Unit to resolve and negotiate settlement • May be required to have and maintain sufficient home-based internet connection WHAT YOU NEED TO APPLY: • Bachelor’s Degree or equivalent experience. • Typically has 1 - 3 years of experience • Possesses strong customer service skills and behaviors • Makes decisions in an informed, confident and timely manner • Maintains constructive working relationships despite differing perspectives • Strong organizational and time management skills • Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships. • Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication. • Understanding of applicable statutes, regulations and case law • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner. • Easily adapts to new or different changing situations, requirements or priorities. • Cultivates an environment of teamwork and collaboration • Operates with latitude for un-reviewed action or decision. • Computer experience (MS Office, excel, word, etc) • Proficient using Claims systems (i.e. CSS, PMS, etc.)  Physical demands and work environment: • Ability to use a personal computer and other standard office equipment • Ability to travel as necessary • Ability to sit and/or stand for extended periods