Concierge

This position reports to the Guest Services Director. The concierge is responsible for creating a luxury experience for each guest, providing insight and recommendations for activities, and overseeing food and beverage presentations within the resort and local area. The concierge creatively uses their insight and knowledge of the hotel and area offerings to direct the stay of each guest and effectively communicates with all hotel departments to ensure that each Guest feels as if they are the most important guest at the hotel. The Concierge is responsible for creating a welcoming environment, maintaining control and organization at all times.

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  Communicate proactively, cooperatively, and appropriately with other hotel departments regarding guests’ needs and preferences as well as property situations
• Promptly and appropriately greet Henderson Beach Resort guests and visitors
• Maintain discretion and security for the hotel and guests
• Comprehensively, in accordance with established standards and guidelines, book and accurately change/cancel reservations
• Energetically assist guests in resolving accommodation complaints and reservation/package concerns
• Demonstrate comprehensive knowledge of hotel rooms, services, and facilities, including personnel, features, and hours of operation
• Accurately record and efficiently store or expeditiously deliver packages, faxes, and text communications to guests
• Creatively and successfully coordinate the execution and delivery of guests’ special requests and amenities.
• Assist guests in securing peripheral plans, including but not limited to:
  • Transportation arrangement
  • Booking spa, dining, and other recreational activities
  • Purchasing tickets to events and attractions
  • Employing a babysitter or dogwalker
  • Visiting a doctor or dentist
• Maintain effective knowledge of hotel amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities
• Actively maintain extensive library of reference materials in Club lounge
• Maintain awareness of groups, including reservation details and scheduled activities
• Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs
• Appropriately answer and accurately respond to telephone calls
• Assist in the setup of meals and replenish food presentations as appropriate
• Adeptly serve food and beverages to guests in the Club lounge
• Maintain insightful familiarity with Hotel Bennett’s wine list
• Maintain awareness of foods offered in the Club Lounge, including preparation techniques and ingredients
• Attend Concierge Association events and establish professional relationships with business owners, managers, and other concierges
• Respond to security and emergency situations in accordance with established Hotel Bennett guidelines

• Must be 18 years of age or older.
• High school or equivalent education required.
• Must be able to speak, read, write, and understand the primary language(s) used in the

• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• General knowledge of the town and its surrounding area.
• Extensive knowledge of the hotel, its services, and facilities.
  

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  Ability to multi-task: using telephones and computers while interacting with guests
• Quick thinking ability to give clear, concise recommendations and directions (walking, driving and verbal),
• Knowledge to refer/recommend a wide variety of activities and services as well as information on the local Destin area and all of its many facets.