What are the responsibilities and job description for the Director Administration, Customer & Associate Experience (Store Operations) position at The Home Depot?
POSITION PURPOSE - Performs full administrative and general office duties in support of a Director and/or department. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES - Schedules and coordinates appointments and makes arrangements for meetings, conferences and travel to ensure effective management of supervisor' s/department' s calendar. Screens telephone calls and resolves or refers them as appropriate. Prepares routine letters, memorandums, agendas, presentations, forms, etc. Responsible for establishing and maintaining official documents and records in appropriate files to ensure organization of materials. Performs clerical duties such as typing, note taking, and managing daily mail to make certain that order is maintained within the office or department and documents are accurate. Maintains Director' s email and voicemail correspondence to maintain adequate and timely communication. May require some light accounting/budget review. NATURE AND SCOPE - Provides primary support to a specific supervisor and/or department. No direct reports. Typically has frequent contacts outside the workgroup. Typically assignments follow existing routines or instructions. Typically considers among a few options and past practice when solving problems Typically, guidance is always available and prior permission is required before changing work methods. ENVIRONMENTAL JOB REQUIREMENTS - Must meet reasonable deadlines, quotas or demands for accuracy and/or may be involved in some mildly difficult situations.
MINIMUM QUALIFICATIONS - EDUCATION REQUIRED - The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. YEARS OF RELEVANT WORK EXPERIENCE - 2 CERTIFICATES/LICENSES - PHYSICAL JOB REQUIREMENTS - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. ADDITIONAL QUALIFICATIONS - PREFERRED QUALIFICATIONS - Associate degree is preferred. KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES - PC skills, knowledge and proficiency in Microsoft Office tools (Word, PowerPoint, Excel, Access), Lotus Notes and the Internet. Strong written/verbal communication skills, strong organizational skills and attention to detail, strong interpersonal skills. Skills in operating office equipment (e.g., fax, copier, phone, etc.)
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