Combo Technician - Jumper

POSITION SUMMARY:

Under the supervision of the operations leadership, Parachute (Jumper) Route Technicians will be held to a high standard of service. Customer service is always capitalized at ICEE, and we have a commitment to success to not only our Customers but also our partners and our peers. Parachute (Jumper) Route Technician must develop strong relationships with store personnel and must be motivated toward in-store merchandising and to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. . Daily, they are expected to deliver products, complete and rotate account inventory, complete invoices, clean machines, and replace promotional materials. Individuals in this role must be willing to travel out of state 50% of the time Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card. 

ESSENTIAL FUNCTIONS:

• Receives dispatched service calls as assigned and ensures prompt response based on estimated time of arrival (ETA).
• Responsible for the loading and unloading of vehicles to ensure inventory for delivery is prepared for the daily route. Completes inventory count at the beginning and the end of shift each day.
• Completes scheduled deliveries assigned and ensure prompt delivery of products and promotional items.
• On occasion, there will be COD (cash on demand) accounts delivered. The driver will deliver the product to these accounts and in return, he/she will receive the payment for this product. If a cash payment is made, the driver is responsible for obtaining a money order for the proper amount. This money order is turned into the service center manager at the end of each day.
• Performs preventative maintenance, troubleshoots or diagnoses service problems and makes repairs as needed. Checks quality of all products i.e.: syrup levels, changing out flavors, cleaning around machines, etc.
• Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle.
• Reviews service orders and service performed with the supervisor. Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.
• Documents all work performed and closes out all activities upon completion.
• Clearly communicates with both customers and co-workers.
• Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
• Performs other duties as assigned by Supervisor.

COMPETENCIES:

To perform this job successfully, the Parachute (Jumper) Route Technicians must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
• Strong mechanical aptitude.
• Excellent organization and time management skills.
• Must be a self-starter and be able to accomplish tasks in a timely manner.
• Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.
• Must possess enthusiasm and motivation toward in-store merchandising and POS.

EDUCATION AND EXPERIENCE:

• Willing to travel out of state 50% of the time.
• Must be at least 21 years of age due to DOT requirements.
• Strong mechanical background.
• High School Diploma or equivalent.
• Graduate of Technical or Vocational school, preferred.
• Must possess and maintain a valid Driver’s License.
• Ability to lift 55 lbs. or more on a regular basis. Occasional lifting in excess of 70 lbs. required.
• Minimum two (2) years of field experience.
• Willing and able to drive more than 50% of the time.
• Must have and wear steel-toed shoes.