Technical Operations Specialist

About The Institutes  

A not-for-profit organization located in beautiful Malvern, PA, The Institutes have been the leading provider of risk management and property-casualty insurance education for more than 100 years. By living our values—Put the Customer First, Do What You Say, Work Together, Be Innovative and Do the Right Thing—our talented team partners with our customers to deliver innovative solutions that best empower risk and insurance professionals to help those in need. In 2024, The Institutes was named a Top Workplace by Philly.com for the ninth time. We understand the importance of work-life balance and provide excellent benefits and a friendly and team-focused work environment to drive employee engagement. 

About RiskStream Collaborative

The Institutes’ RiskStream Collaborative is a large consortium operating in the P&C and L&A insurance industry, with some of the largest carriers, brokers and reinsurers as members. RiskStream works with member companies, and associate member companies (i.e. industry non-profits, civics, solution providers and collaborating entities), to develop solutions for multiparty business process challenges in the insurance industry. As an industry led non-profit, RiskStream seeks to bring the industry together, to design, build, adopt new multiparty solutions or spotlight existing solutions that could be beneficial to specific insurance sectors. Leveraging various technologies, like blockchain, confidential computing and AI, RiskStream has made significant progress in creating solutions for multiparty business problems in auto insurance, surety bonds, commercial property, life & annuities and reinsurance.

Technical Operations Specialist

The technical operations specialist will be responsible for working with the entire RiskStream team and will be involved in project management related to general operations and technical vendor support. This would require working with RiskStream’s technical partners to tracking research, documentation, application build, security and other deliverables. The role will include some project management of security initiatives, tracking these initiatives with vendors to ensure that information assets and technologies are adequately protected. The role will also focus on network operations, working with Community Operations Manager and the Products Team to ensure participating companies comply

While this role blends business operations, technology and security together, it is a novel position with deep opportunity for growth!

What You’ll Do:

• Working with technical partners and RiskStream managers to assist tracking contracts for technical projects.
• Manage expenses related to vendors, consultants, partners and work with the Community Operations Manager on expense tracking for budgetary purposes
• Assist technical partners, research security questions and work with RiskStream leadership to ensure Canopy and related applications are backed by a secure architecture, have adequate security services, first-class business continuity and resilience and comply with data regulatory compliance controls.
• Support the Community Operations Manager and Leadership with a variety of tasks relating to administrative and operational support
• Support with assessing, drafting, and managing the department’s legal contracts and documentation. 
• In conjunction with RiskStream’s leadership and management, oversee the execution of RiskStream’s Business Network Operations (BNO) framework and support oversight of the networks operational service and support SLAs.

Other Responsibilities

• Ability to excel in a team environment
• Ability to work on a wide range of projects that compete for time and resources
• Performs other duties as assigned

Required Competencies

• Technical knowledge - General knowledge of blockchain, AI, and other emerging technologies
• Interpersonal Communication - Ability to interact with all levels within the organization and work in a fast-paced environment with many initiatives.  Ability to influence and instill credibility in sponsors, peers and subordinates by meeting project milestones, deadlines and budget.  
• Decision Making
• Project Management, with strong organization skills
• Process Improvement
• Vendor Management
• Analytical - Strong analytical skills to resolve issues and determine effective business and alternative IT solutions. 

What We’re Looking For:

• Bachelor’s degree. 
• Experience with data, and/or business or finance related projects in a fast-paced environment preferred.
• Basic understanding of technical security practices or a willingness to learn required.
• General understanding of Blockchain and other emerging technologies, such as AI, preferred.
• Strong analytical skills to resolve issues and determine effective business solutions desired.

The Best Part? The Benefits!  

• To enforce the importance of work-life balance, employees enjoy excellent benefits, including:  
• 401(k) plan with company contribution up to 16%
• Generous time off package that includes paid vacation, personal, sick and holidays
• Paid maternity and parental leave
• Tuition reimbursement
• Medical, dental, vision, and prescription coverage
• Free lunch on campus on everyday
• On our Malvern campus: Free lunch every day when working on campus, onsite fitness center, and a beautiful 1.25-mile walking path!

Role is hybrid with at least two days each week in the office. Candidates should be able to commute to Malvern, PA at least two days per week.