What are the responsibilities and job description for the Customer service administrator position at The Intersect Group?
- You will be responsible for responding to customer inquiries via phone, email, chat, or in person.
- Addressing customer complaints and providing appropriate solutions.
- Staying informed about the company's products or services to provide accurate information.
- Assisting customers with orders, returns, and exchanges.
- Collecting feedback from customers and providing to relevant departments.
- Greeting and helping visitors in the front office, maintaining office supplies, managing deliveries, and coordinating meetings.
- Assisting executives or managers with various tasks and projects.
- Preparing reports, presentations, and other documents. Maintain accurate records and files.
- Working closely with other departments to ensure a seamless customer experience and resolving complex issues.
- Providing back up to team as needed.
Last updated : 2024-07-10
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