What are the responsibilities and job description for the Jr. Project Coordinator position at The JPI Group?
Job Description
Project Coordinator (Junior)
Location: New Jersey
Typical Time in Position: 1 – 5 Years
Primary Purpose:
The JPI Group is looking for an administrative professional to support our utility-led Energy Efficiency Incentive programs in New Jersey. This role requires strong interpersonal and organizational skills to work in an office environment, serving as the key interface for customers and program Trade Allies with utility energy efficiency programs.
Essential Functions:
Essential:
All qualified candidates will be considered. We are an equal opportunity employer.
Project Coordinator (Junior)
Location: New Jersey
Typical Time in Position: 1 – 5 Years
Primary Purpose:
The JPI Group is looking for an administrative professional to support our utility-led Energy Efficiency Incentive programs in New Jersey. This role requires strong interpersonal and organizational skills to work in an office environment, serving as the key interface for customers and program Trade Allies with utility energy efficiency programs.
Essential Functions:
- Listen actively to customer needs and goals, promoting the appropriate program.
- Work with pre-qualified leads to generate and schedule appointments.
- Assist customers and contractors with the application processes for market-based programs.
- Perform desk-top eligibility reviews and help building decision-makers identify next steps.
- Refer callers to appropriate team members as needed.
- Accurately log all calls in CRM for team access.
- Fulfill customer commitments promptly (e.g., call backs, application referrals, email responses).
- Resolve customer issues professionally, collaborating with cross-functional team members.
- Perform duties with minimal supervision and work well in a team problem-solving environment.
- Follow all company policies and guidelines.
- Maintain confidentiality of company and participant information.
Essential:
- Minimum of 1 year experience in administrative services.
- Excellent verbal and written communication skills, customer service and phone skills, organization, grammar, and spelling skills.
- Ability to work well under pressure and stay productive during slow periods.
- Intermediate experience with MS Word, Excel, PowerPoint, and Access.
- Customer-centric mindset.
- 2 years of relevant experience.
- Access to reliable transportation.
- Passion for making a difference.
- Enjoys working with people.
- Great communication skills.
- Quick learner, eager to improve professional skills.
- Ability to listen actively and seek actionable solutions.
- Flexible and able to thrive in a high-change business environment.
- Action-oriented and results-driven.
- Experience in inside/outside sales or appointment setting.
- Bilingual is highly desired.
- Work core business hours, 9 am-5 pm.
- Remain stationary, often standing or sitting for long periods.
- Communicate with others to exchange information.
- Repeat motions that include wrists, hands, and fingers.
- Assess accuracy, neatness, and thoroughness of work.
- Friendly, fun, cooperative, and fast-paced.
- Staff must work independently and adapt to changing priorities.
All qualified candidates will be considered. We are an equal opportunity employer.
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