What are the responsibilities and job description for the IT Support Technician position at The Judge Group?
This position requires you to onsite 5 days a week to Exton, PA. This is a direct hire role.
This job will have the following responsibilities:
The IT Technician will be responsible for providing on site support and remote support for our Exton and other locations.
Reporting to IT Director, the IT Support Technician is responsible for providing technical support, which includes troubleshooting, vendor management, software/hardware installation, and maintenance.
End-user user support and ticket management.
Work with onsite business leaders and remote IT management.
New PC installation, deployment, and troubleshooting.
Troubleshoot LAN and WAN.
Assist in Computer System Validation Process.
Work after hours and weekends, when required.
Strategize with IT management on new service offerings and opportunities.
Time tracking and IT documentation.
Any other task assigned by Director IT.
Bachelor's Degree in IT/CS or equivalent experience and IT certifications
3 years of end-user support in a Windows environment.
Proficient in infrastructure, including TCP/IP, web, and cloud services.
Experience working in regulated environments.
Thorough knowledge of Office 365 Installation, troubleshooting and Administration
Sound knowledge of Active Directory, VMWare, Firewalls etc.
Knowledge of Data and Information Security processes.
Comfortable working with Onsite and Remote users.
Team Viewer experience.
Ability to fulfill project tasks on time.
New PC installation, deployment, and troubleshooting.
Reliable transportation.
Proven business communications, written and verbal.
Excellent follow-up and follow-through.
Efficient time management and work prioritization.
Aptitude to learn new technologies and methods.
Organized product ordering and tracking.
Vendor management.
Create and update documents.
Salary : $55,000 - $60,000
