What are the responsibilities and job description for the Deli Lead (729) position at The Kroger Company?
Position Summary:
Provide back up to the department manager and support all areas of the company’s standard operating position (SOP). Run the department successfully in the manager’s absence, mastering the SOPs, including merchandising, order guides, scheduling, contribution to profit, people development and customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions:
· Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
· Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
· Greet customers in a genuine/friendly manner throughout the store; assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
· Effectively communicate with customers and respond to questions and requests in a timely manner.
· Welcome, serve and assist customers; provide back up to the department manager in their absence.
· Ensure proper staffing to address service levels and efficient utilization of labor.
· Operate equipment (e.g., slicer, fryer, oven, scale, knives, box cutter, and pricing gun) per company guidelines.
· Ensure opening/closing procedures are followed according to standard operating procedures (SOPs).
· Oversee that the backroom is clean and orderly per SOPs.
· Ensure storage/code dating SOPs are adhered to for all products.
· Ensure proper cold chain procedure is adhered to at all times; this includes delivery to the store, storage, stocking and holding on the sales floor.
· Assure all receiving procedures are adhered to appropriately.
· Follow all merchandising guidelines, including display models, signage and product packaging.
· Verify all Deli associates are properly trained to use the scales to assure correct pricing.
· Confirm removal and disposal of un-sellable product from sales floor.
· Monitor temperature of coolers/freezers to maintain freshness of products.
· Perform stocking duties, ensuring correct placement of stock and refilling of product.
· Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
· Maintain ability to work varied shifts and relocate to another store location.
· Physical demands include, but are not limited to, frequently walking, standing, turning, kneeling, reaching, squatting, and stooping/bending, lifting/carrying objects 5 to 80 lbs., pushing/pulling objects 200 to 2,000 lbs., regular exposure to cold temperatures and wet surfaces Occasionally crawl, climb ladders and walk on uneven ground.
· Must be able to perform the essential functions of this position with or without reasonable accommodation.
Behaviors/Skills:
Some of the Leadership Behaviors needed to successfully perform this position are:
· Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
· Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
· Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
· Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
· Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
· Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
· Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
· Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
· Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
Minimum Position Qualifications/Education:
· High school diploma or equivalent, 1 years retail experience; or an equivalent combination of education and experience
· Effective interpersonal and customer service skills
· Friendly, approachable and outgoing demeanor/team player
· Sound judgement/decision making skills
· Strong math skills (e.g., calculate discounts, proportions, percentages)
· Ability to read/interpret documents (e.g., training manuals)
· Good oral and written communication skills
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