What are the responsibilities and job description for the Service Advisor position at The Lion Electric Co?
Job Description
Innovative manufacturer of zero-emission vehicles
Leader in transportation electrification in North America
It’s us!
Every day, in our own way, we help improve our environment and our society.
Come build the future with us!
Why you should join our team
- You’ll work in an exciting and constantly evolving work environment (you won’t get bored with us).
- Work/life balance: When you need to take time off for you and your family, no worries – and no questions asked.
- We offer (rock-solid) insurance coverage, and a great employee assistance program.
- At Lion, your career potential is limitless.
As part of your daily work, you would have to:
The Technical Advisor (Service Advisor) serves as the communicator and liaison between the customer and the technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. The Technical Advisor is responsible for initiating repairs by ascertaining vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, writing repair orders and maintaining customer records.
- Determines and documents vehicle issues based on customer description and vehicle condition
- Translates customer-reported problems to actionable work orders for technicians to complete
- Orders necessary parts and ensure that they are delivered to technicians
- Monitors the progress of each vehicle throughout the day and updates customers frequently
- Participates in quality control and ensures that vehicle repairs meet company quality standards
- Determines applicable warranty coverage
- Verifies that the final invoice reconciles with the work performed on the repair order
- Explains all completed work and charges to the customer
- Maintains customer records and inputs data into the computer database
- Maintains the company’s exceptional standards for ethical business practices, professional image, customer service and employee relations and reports any circumstances that compromise the integrity of the company
- All other related tasks
#LCELJ
Job Type: Full-time
Salary: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Day range:
- Monday to Friday
Shift:
- 8 hour shift
Work Location: One location
Salary : $60,000 - $80,000