Customer Representative

For over 50 years, The Master Teacher has been providing essential solutions to meet the professional development needs of K-12 educators. In addition, we also honor and celebrate educators by offering a full line of awards and gifts that are made in our production facility in Manhattan. We are a family-oriented business with a fun, supportive, and teamwork environment.

The Customer Experience Representative is a key member of our sales and support team who delivers white-glove service to customers. You will assist customers with questions related to our eLearning solutions via chat, phone, and email. You will work hand-in-hand with our sales and support team members to resolve support cases at lightning-fast speed. If you enjoy supporting and helping others and have a friendly and enthusiastic personality, then this is the right job for you.

Looking for someone who:

• Is a self-starter and is driven and passionate about helping customers.
• Has outstanding communication skills.
• Achieves a high level of professional customer service and works well in a fast-paced, dynamic environment.
• Is an effective communicator who understands the importance of listening and being empathetic.
• Is highly organized and very detail oriented.
• Has solid computer and multi-tasking skills.
• Has excellent written and verbal communication skills.
• Is a team player with a desire to help and support our customers and our sales and support team.
• Is proficient in Excel.
• Has a high school diploma or equivalent.

Knowledge in NetSuite is a plus.

Responsibilities include:

• Responding promptly and politely to customer inquiries via chat, phone, and email.
• Setting up user accounts and assigning content in our eLearning platform.
• Assisting school administrators with support questions related to the eLearning platform, account set-up, and user reports.
• Communicating, coordinating, and supporting the sales team with account management and set-up.
• Providing clear documentation on account interactions in NetSuite.
• Having a complete understanding of how our eLearning solution works, inside and out.
• Processing sales orders and invoices and keying payments for customers.

The position offers:

• Excellent benefit package including health, dental, and vision insurance; 401K with company match; and paid time off.
• Great working environment with supportive team.

Schedule: Monday - Friday, 9am-6pm

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Manhattan, KS 66502: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location