What are the responsibilities and job description for the BSA (SFDC service cloud) position at The Mom Project?
Basic Qualifications
- 3 years Business Analyst experience, preferably supporting enterprise-sized organizations.
- 2 years experience working with Salesforce.com Service Cloud.
- 1 year experience with agile development processes.
- Ability to be flexible, multi-task and get things done in a fast-paced and constantly changing environment
- Previous experience providing technical/customer support
Other Qualifications
- Bachelor degree, or equivalent, and relevant working experience.
- Familiarity with Coveo and Adobe Experience Manager (AEM) is a plus
- Salesforce certification is a plus
- Proficiency with JIRA and Confluence a huge plus
Job Type: Contract
Pay: $71.42 per hour
Expected hours: 40 per week
Experience level:
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
Schedule:
- 8 hour shift
Experience:
- Systems analysis: 3 years (Required)
- salesforce service Cloud: 3 years (Required)
- Agile: 1 year (Required)
- Jira or Confluence: 2 years (Required)
- UAT or regression testing: 3 years (Required)
Ability to Commute:
- Pleasanton, CA 94588 (Required)
Work Location: In person
Salary : $71
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