Remote Position/Work From Home - Agency Customer Service Representative and Back Office Support
POSTED ON 5/5/2021CLOSED ON 6/17/2021
The Morrow Insurance GroupFort Collins, CORemoteFull Time
Job Posting for Remote Position/Work From Home - Agency Customer Service Representative and Back Office Support at The Morrow Insurance Group
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Immediately greet all customers in a friendly and helpful manner.
Take premium payments from customers.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls promptly.
Return all phone messages promptly.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Provide exceptional customer service.
Be outstanding at relationship building.
Maintain client relationships with follow up phone calls.
Claims follow up calls.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Provides on-going support to insurance clients as needed.
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
A Property & Casualty license is preferred but will train good individual.
Must be highly self-motivated.
Professional phone etiquette.
Follow through and exceed current and prospective client expectations.
No insurance experience required but must be willing to learn
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