Lead Tool Admin

Organizational Overview

Do you want to ensure that progressive organizations have access to the best possible data, technology, and technical expertise? We know movement organizing and advocacy are more urgent than ever and many organizations and activists cannot easily access the tools to scale their work. 

Launched in 2018, The Movement Cooperative (TMC) is a nonprofit founded with the aim of creating a cooperative community addressing these structural challenges. Currently, our membership stands at over 75 national member organizations, 13 state-based member organizations, and over 800 affiliate member organizations covered under our licenses. We leverage the collective purchasing power of our membership to secure cooperatively held data and technology licenses shared across membership and invest in common infrastructure like technical staff to support our members in their work. TMC is a member cooperative -- our board is primarily elected by and made up of representatives from our member organizations.

Position Overview

Is it time for you to join us? We are hiring for a new Lead Tool Admin on the Vendor eXperience team, which sits within the eXperience Constellation that currently includes Digital Comms Strategy and Member eXperience.

TMC membership gives organizations full access to the national voterfile, in addition to discounted rates for a wide variety of organizing technologies. The Vendor eXperience team will provide deep guidance and training to enable members to choose the right tools, and optimize their use of those tools within the context of their organizing plans and TMC membership. 

Responsibilities

Tool Administration:

• Implement and manage our tool sign-up process, including onboarding and offboarding members to various organizing tools within the TMC Marketplace. 
• Setting up new accounts, permissioning for admin users for VAN and other tools within our marketplace
• Managing the support request queue and escalating issues from members up to the vendor
• Act as the owner of our ticket system, Freshdesk; providing support to Member eXperience in sweeping for unassigned, overdue, or stale tickets in Freshdesk.
• Monitor system performance, troubleshoot issues, and implement improvements.

User Support and Training:

• Provide user support for all marketplace tools, addressing issues, and ensuring timely resolutions.
• Conduct training sessions for end-users and team members on effective utilization of the tools, in collaboration with the Lead Tool Strategist 

Integration and Collaboration:

• Collaborate with cross-functional teams to integrate marketplace tools into existing workflows and processes.
• Partner with Member experience, Data & Technology and Finance to conduct user audits, to ensure security of systems and members are properly invoiced.
• Partner with the Lead tool strategist to develop systems to track trends in the types of requests received and track vendor responsiveness to requests
• Support the AD, Digital Comms & Strategy in the development of tool usage tracking 

Documentation:

• Create and maintain internal and external wiki documentation around tools, both in the TMC Marketplace and common ecosystem tools. 
• Create and maintain comprehensive documentation for tool configurations, processes, and best practices.
• Keep documentation up-to-date with changes and enhancements.
• Create member-facing communications as needs arise regarding tool updates, pricing changes, access, etc. 

Vendor Relations Management 

• Manage the agenda for regularly-scheduled calls with vendor, and facilitating those calls
• Support the development of quarterly all-vendor townhall 
• Identify opportunities for expansion of vendor relationship 

Continuous Improvement:

• Stay current with industry trends and best practices related to organizing tools across the movement 
• Propose and implement improvements to enhance the functionality and efficiency of the tools.
• Research and vet potential new tools to introduce into the TMC Marketplace.

Qualifications

Experience & Skills

• Previous experience with NGPVAN as a user and an administrator
• Previous experience with one of the commonly used progressive tools as a user and/or an administrator, specifically Mobilize, OpenField, and other large organizing tools.
• A solution-oriented mindset - willing to fit different tools and strategies together.
• Experience working on campaigns, electorally-focused, or advocacy organizations, with at least two full cycles in a field, training, or data role.
• Comfort with remote work tools like Slack and Zoom for meetings and training.
• Project management experience, including delegation and managing up on extended timelines.
• The ability to communicate and collaborate within a team, other departments, as well as, vendors, partners, etc. 
• A desire to continuously learn new things.
• A passion for diversity, equity and inclusion and a commitment to incorporating these values into your everyday work.
• Dedication to our members and furthering their reach and impact.

We especially encourage applications from people who have any of these additional skills:

• Experience using ticketing systems (like Freshdesk or Zendesk)
• Experience creating and maintaining internal and external training, documentation and resources
• Experience with data visualization and dashboards
• Experience interacting with the voter file
• Experience with digital advertising
• Experience budgeting for organizing tools
• Experience, ideally as an administrator, of the following tools:
• VAN: SmartVAN, America Votes VAN, State Voices VAN, LAN or Votebuilder
• CRMs: everyaction, ActionKit, ActionNetwork/ActionBuilder, Salesforce
• Peer-to-peer texting tools: Hustle, ThruText, TextOut, Spoke, Scale to Win
• Dialers: NewTalk (ThruTalk), Hubdialer, CallServer, CallHub
• Relational Organizing: Reach, Empower, Impactive
• Voter Reg / VBM: BallotReady, Register2Vote, Rock The Vote

This role does not have formal education requirements.

Physical Requirements 

• Prolonged periods of working on a computer

Location Requirements 

• While TMC’s workplace is remote, we require staff members to reside in and work in the continental United States. 

Benefits

The Movement Cooperative is dedicated to providing all employees a competitive salary, world-class healthcare, dental and vision benefits, retirement, unlimited paid vacation and sick days, flexible holidays, and all-staff holidays, remote virtual office, paid parental and adoption family leaves, and health and wellness benefits. The salary for this position is $91,948-92,400. This is a full-time exempt position. 

This position is within a union-represented collective bargaining unit, and specific terms and conditions of employment may be subject to a future collective bargaining agreement between TMC and the Union.

Next Steps

Please submit your resume and a cover letter detailing why you are interested in this role and your qualifications, in PDF format.

Here’s what you can expect from our interview process: 

• Application Review
• Materials Submission
• Panel interview ~60 minutes
• Interview with CXO, Chief eXperience Officer ~30 minutes

Applications must be submitted by 6 pm ET on August 5, 2024.

We are looking to fill this position by the end of September 2024.

The Movement Cooperative is an equal opportunity employer. 

The Movement Cooperative recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, sexual orientation, citizenship status, disability, age, veteran status, and other protected status as required by applicable law.

At The Movement Cooperative, we have a clear vision: to be the organization where a diverse mix of talented people want to be, to stay and do their best work. We pride ourselves on bringing the best to our members, and we know our organization runs on the hard work and dedication of our passionate and creative employees.

Salary : $91,948 - $92,400