Loss Prevention Investigator

COMPANY OVERVIEW For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders:  to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com.  Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele.  In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer.  Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com.  Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.   DESCRIPTION The Loss Prevention Lead is responsible for all aspects of security, control of merchandise loss, and safety of the building. The Loss Prevention Lead also acts as a Manager on Duty and assists in leading the store’s daily operations.   The Loss Prevention Lead may act as Manager on Duty and assist in leading the store’s daily operations at times. This position reports directly to the Assistant Store Manager, Operations. - Open and close building, set alarm system and complete all store call policies - Monitor store entrance, greet visitors and answer phones - Explain, demonstrate, communicate and facilitate awareness programs, profit protection programs, and risk management programs - Operate and monitor CCTV system to detect incidents of dishonesty and violations of policy.  - Patrol the store to observe and identify suspicious activity - If certified: investigate, detain, and interview shoplifters - Initiate and assist in employee investigations, as well as identify and report violations of company policy to management. - Prepare reports and document all loss prevention incidents, secure evidence, and appear as witness in legal proceedings - Conduct associate injury and Public Liability accident investigations - Prepare monthly safety reports and participate in monthly safety meeting - Inspect, review, and audit key areas - Complete Daily sales audit.  Monitor and investigate over/shorts - Perform Manager on Duty responsibilities if scheduled, including overseeing total store operations, responding to customer service issues, prioritizing and delegating associate workload and responding to staffing concerns appropriately - Support the onboarding process for new associates and deliver technical training in areas of expertise - Objectively assess associate performance and provide feedback to management to address development opportunities - Foster a positive work environment by delivering recognition - Assist store team with preparation and execution of annual inventory - Be able to complete, and stay current, on all required LP training. - Perform other duties as required