What are the responsibilities and job description for the Front Desk Agent (PM) position at The Nest Palo Alto?
Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. At Shashi Group, we’re culture focused. We believe in empowering each team member to continue to grow and learn – to set and achieve new goals. We operate on a simple but essential belief: when you succeed, we thrive.
The Nest, Palo Alto is a unique, fun, and fast paced hotel. We strive to create exceptional experiences for our guests and team members!
Our Mission is driven by passion for both innovation and service, Shashi Group creates stellar customer experiences that speak to the ever-evolving needs of the global business traveler.
We are currently looking for a Front Desk Agent to join our team. As a Front Desk Agent, you'll be responsible for providing the highest level of service possible in an efficient, courteous, and professional manner. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.
What you will be responsible for:
- Resolve guest concerns in a satisfactory manner.
- Maximize daily room sales.
- Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
- Balance room types in the computer and identify designated requirements and requests.
- Review Front office logbook and Guest feedback forms daily.
- Perform other duties as requested by management.
Essential to succeed in this role:
- You possess excellent communication and leadership skills and are a strong, creative problem solver
- You are a proactive, self-starter who can work well both independently and as part of a team
- You are comfortable being a change agent and creating a welcoming environment
- You are confident and have the ability to think clearly on your feet and under pressure
- Pleasant telephone demeanor
- Ability to manage stressful situations in a calm, professional manner
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
- Must have the ability to work a varied schedule that may include evenings, nights, and weekends
- Punctuality and regular and reliable attendance.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum amount of supervision
Desired:
- High school graduate: some college is a plus
- Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers, and vendors.
- Previous experience in cash handling.
Shashi Group is an inclusive environment. We are an equal opportunity employer and will select a candidate based on job-related qualifications without regard to race, color, creed, national origin, ancestry, citizenship status, sex, gender (including gender identity and gender expression), marital status, sexual orientation, pregnancy, age, religion, medical condition (including genetic characteristics), genetic information, physical or mental disability, military service or veteran status, or any other basis protected by state law, federal law, or local ordinance.
Source: Hospitality Online