What are the responsibilities and job description for the Guest Service Representative position at The Olympia Companies?
We are looking for a fun, and friendly person to join our amazing welcoming committee at the Front Desk. Offering flexible work schedules, stable employment, and growth for those interested in getting their foot in the door.
Achieving a high level of client and guest satisfaction is a challenging task requiring enthusiastic team players in a wide variety of positions. We seek qualified candidates who share our values and the desire to create a warm and professional hospitality environment with a winning attitude. We offer flexible scheduling, competitive pay and benefits, and an environment where we enjoy our work and each other.
Golden Gables Inn is located on White Mountain Highway nestled at the base of the White Mountains. Our close proximity to Mount Washington attractions, Story Land, Santa’s Village, and outlet shopping, make our Inn the ideal location for families to gather and vacation. If you are looking to help us provide a remarkable stay for our guests with attentive and courteous service, please take a moment to apply.
Pay range $15-$16 per hour
This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
Our diverse team is built with people who demonstrate high levels of customer service, communicate effectively with guests and team members, and follow instructions. We look for new candidates who can learn quickly, pay attention to the detail, and maintain composure when working under pressure. We believe in promoting internal candidates, as evidenced by our management & supervisory team members who worked hard to take their careers to the next level.
Skills Required:
Leadership, problem-solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high-level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure.
When you join Olympia Hotel Management you become part of a culture where our employees and guests are our top priority. Our employee's approach their work with passion, enthusiasm, and attention to customer satisfaction. They also champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Work Location: One location